Prithvi Yoganand Email & Phone Number

California, United States

Santa Clara, Ca, Us

Drive omni-channel customer engagement strategy and roadmap for ServiceNow’s customer workflow suite of products

Santa Clara, Ca, Us

- Drive omnichannel strategy and roadmap for ServiceNow’s customer workflow products- Augment product offerings with strategic partnerships in omnichannel space- Enable pre-sales and sales teams. Supported strategic customer deals both in sales and post-sales phases

Santa Clara, Ca, Us

- Conceptualized, built and delivered Advanced Work Assignment, ServiceNow’s innovative and highly differentiated omnichannel routing engine- Delivered innovative customer engagement solutions by leveraging AI, NLP and virtual agent technologies- Owned the roadmap for OpenFrame (ServiceNow's CTI framework) and Notify (ServiceNow’s native integration with Twilio)

Santa Clara, Ca, Us

As part of the team that helped launch and introduce ServiceNow's entry into the Customer Service market with an entirely new service management based approach:- Defined the product’s integration strategy. Successfully bootstrapped ISV partner ecosystem to augment product capabilities in communication (Genesys, Five9, Talkdesk, NewVoiceMedia, Brightpattern, etc.) and integration (Informatica, Jitterbit, Workato, etc.) space- Spearheaded the expansion of the product to address B2C customer service use cases

San Francisco, California, Us

As a Solution Architect at Salesforce's strategic services, I have:- Trusted advisor on CRM technology strategy / enterprise architecture for our fortune 500 customers.- Led and managed the development of a one-stop contact center solution for one of the largest automobile companies and reduced servicing time by 30%. The contact center is supported by 300 agents and serves over 6.5 million customers- Architected and lead the development of an ACO based population management product to improve a leading healthcare provider's engagement with its members thereby adding measurable value to care provider and patient- Led and managed the development of a cloud based innovation management platform for a leading cosmetics company to power its next generation of product innovations

Charlotte, Nc, Us

- Provided technical leadership to migrate 40000 companies and 2 million wholesale customers for a critical and high-value entity, during an acquisition by a top 3 bank in US- Worked with product management extensively to identify gaps, provide key analytics and data points for developing product roadmap, prioritization of user stories and aide in decision making for a top 3 bank in US- Led a team of 10 members (onsite & offshore) at a leading pharmaceutical company to design and implement an extensible framework for integrating SAP, Salesforce.com, sales rep portals and other commercial applications

Mumbai, Maharashtra, In

- Conducted presentations and prepared proposals to educate the customer about the importance of middleware solution in enterprise architecture - Reduced overhead costs by 20% at leading cruise-line company through streamlining of enterprise process flows - Designed and implemented webMethods based ESB backbone for integrating Siebel CRM with customer service portal, mainframes based booking system and other internal applications for a leading cruise-line company- Constituted a cruise-line industry competency group for developing and sharing technical and functional knowledge artifacts

Bangalore, Karnataka, In

- Managed and led technical consulting assignments in North America (USA), Europe (UK, Germany) and Asia (India)- Established an offshore team (at Pune, India) for treasury services of a top 3 US bank and led the offshore team for 10 months- Designed and implemented webMethods based B2B gateway with support for 4 communication protocols and 2 data encryption models at a top 3 US bank. The gateway processes millions of payment messages per day for thousands of corporate customers- Lead a 6 member team in India and collaborated with counterparts in UK and Germany to develop an online service management portal and number portability for a UK based telecom service provider

- Designed and developed electronic engine management system for motorcycles. A video of the product can be viewed at http://www.masterignition.com/video.wmv- Demonstrated the product to some of the leading automobile manufacturers in India including Bajaj Auto and TVS Motors

Master Of Business Administration (Mba), Strategy, Entrepreneurship

Bachelor Of Engineering, Electronics & Telecommunication