Seán Snee Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

- I drive value for the sales development organisation through my strategic business partnering with all centralised EMEA functions within the company - I plan & execute sales programmes to capitalise on market opportunities or fill pipeline gaps - I Lead & Deliver change management projects within the digital GTM team

Dublin, County Dublin, Ireland

I was accountable for all activities relating to the strategic identification, recruitment & retention of high profile SMBs to the Meta advocacy programme across the EMEA region

County Dublin, Ireland

I managed and delivered sales enablement plans for the franchise retail channel within the Vodafone Consumer sales departmentKey Achievement:I strategically pivoted our partners from a retail only channel into an omni-channel model, including both inbound and outbound contact centres which delivered an uplift in sales transactions YoY despite declining retail market

County Dublin, Ireland

I was accountable for the consumer broadband life-cycle communications as well as the retention & up-sell strategies within the existing baseKey achievements:I planned and executed a strategic churn reduction programme which delivered a 2% reduction in overall broadband churn over the following 12 monthsI designed, tested and delivered digital first customer journeys to replace traditional telesales retention & upsell campaigns which increased retention conversion of the campaigns while reducing cost of doing same

County Dublin, Ireland

I was fully accountable for all marketing and product related initiatives associated with the Vodafone Fibre to the Home (FTTH) Portfolio of products. I also managed the relationship with SIRO, as well as other third party agencies & vendors, to implement joint initiatives to drive product uptakeKey achievements:I launched numerous new FTTH products, propositions & promotions to market resulting in a doubling of the product base within a financial yearI designed and executed a customer journey & NPS improvementproject which increased the product NPS by 6 points over the course ofthe project delivery

County Dublin, Ireland

Key achievements:I designed and executed the go to market plan for the local rollout of Vodafone Gigabit BroadbandI lead a cross functional team to deliver a 3% reduction in cancelled orders ofthe productI regularly provided the senior consumer leadership team with updates onchannel plan development, execution and performance of campaigns

County Dublin, Ireland

Key achievements:I Supported re-design of company induction & delivering the programme to new startersI co-delivered the Vodafone Company/Retail inductions & designed and delivered other in person learning activities across the business as required (E.G. Customer experience excellence workshops, Digital & Youth Insights sessions)Acted as group SPOC for VF IE, managing the L&D Learning Management System. Project managing introduction and implementation of new company wide LMS and end user academies.I Introduced & Implemented a new system for booking training roomsI was the 'Workplace’ lead on VF IE successful Business in the Community(BITC) submission. I supported with the induction of new of graduates and the internal review of the graduate programmeI supported the creation and implementation of a graduate programme attraction campaign which included digital & social channel engagement and execution of strategic college roadshow visits

Key Achievements: I planned and oversaw the implementation of Go to Market campaigns fornew propositions across all business verticalsProject managed the change in segmentation model of the entire Enterprise customer baseOwned an Omni-channel data enrichment programme.Responsible for development and delivery of training model for verticals for key Small Business channels.Provided GTM support for delivery of propositions across all Small Business verticalsManaged and marketed in-store digital marketing events with external vendors as part of vertical marketing rewards programme

Eastpoint Business Park, Dublin.

I provided efficient and high quality second level customer service & was responsible for all customer service escalations relating to the Google Wallet Product within EMEA regionKey achievements: I designed & delivered a successful knowledge transfer project to a team of 4 agents across two global locationsI was awarded two local recognition awards by the operations manager for consistently delivering high quality results

Marconi House, Digges Lane, Dublin.

My duties included:• Researching and recommending relevant topics and guests for the weeks’ shows.• Preparing easily understood running orders with links, intros and outros for the shows.• Contacting various guests and organisations to book in guest for the weeks’ shows.• Communicating with various other media companies to get contact details of prospective guests.• Contributing to the smooth running of the show while on air.

Dublin

My duties included: • Negotiating payment from customers in verbal, written and personal capacity and document same accurately on the system.• Assisting customers in financial difficulty in coming to an arrangement that is both to their and the Bank’s satisfaction.• To contribute towards collection on the team’s target number of cases on a daily basis.• Providing excellent customer service.• Adhering to all regulatory rules, guidelines and regulations with regard to Collections in the Bank.

Dunnes Stores, Donaghmede, Dublin 13

Duties Included: • Handling cash transactions with customers.• Stocking and maintaining a designated area of the store.• Ensuring till balance is correct at close and reporting this to the cash office.

Master’S Degree, Business Management, Second Class Honours

Graduated 3rd in class overall in this competitive Business Management Masters. The course is ranked by the Financial Times in the Top 95.

Bachelor'S Degree, Irish And Journalism, First Class Honours