Tara Jensen Email & Phone Number

Santa Clara, Ca, Us

Defining AI components and patterns that scale across ServiceNow products. Enabling designers with the tools, knowledge, and frameworks needed to incorporate AI effectively, responsibly, and consistently.

Santa Clara, Ca, Us

Combining my passion for designing educational workshops and events for UX practitioners with UX methodologies. In this role, I measure our current capabilities across the Experience Org (EO), identify target growth areas for the year, then design and coordinate educational content to support the growth and development of our internal UX team members.

Santa Clara, Ca, Us

Santa Clara, Ca, Us

I lead product design efforts for the Core ITSM suite of products for the Velocity@Scale team. In coordination with the Lead Product Manager, I facilitate workshops to get PMs, Lead Engineers, and Designers to think differently about their products and future outcomes for roadmap prioritization. I also coordinate with other design leads to ensure alignment across products.

Santa Clara, Ca, Us

I lead product design efforts for IT Service Management (ITSM) product offerings using user experience design methods and techniques to research, discover, ideate, and prototype in a highly collaborative environment. I then see those designs through to development to ensure the intended experience is maintained. Throughout the process I participate in workshops for other projects and lead workshops for the projects I lead.

San Diego, Ca, Us

Planned and conducted user research, designed end-to-end experiences, and helped define MVP for Marine Aviation Software. Collaborated with business analysts and customer support to understand business needs, with the solution architect and lead developer to ensure designs were feasible, then with developers and QA testers to see designs through to implementation.Responsibilities included developing and documenting company UX procedures, facilitating brainstorm sessions, experimenting with design and mapping strategies (e.g. alignment, journey, empathy mapping), mentoring new and aspiring UX professionals, and training teams on user research, how it fits into their existing processes, and how to sell user research to their customers. Brought in many design thinking strategies and collaborated with other teams to advocate for UX throughout the company

San Diego, Ca, Us

Designed user-friendly solutions for a complex Marine Aviation Readiness Tracking & Planning application. Starting from the ground-up, conceptualized intuitive solutions that marry business needs and user needs with a team of lead developers, business analysts and subject matter experts. Outlined participant attribute targeting strategies for research initiatives, conducted heuristic evaluations and worked with SMEs to create realistic scenarios that drive participants to areas of interest. Moderated discovery research and concept testing sessions. Optimized designs based on findings. Created high fidelity prototypes with HTML, CSS and jQuery for the development team to turn into a functional application.Initiated and led the company’s first usability study on the flight line, then continually initiated additional field studies and introduced new research methods (e.g. task analysis, contextual inquiry, tree testing, card sorting, first-click testing).

San Diego, California, Us

Designed and coded responsive interfaces (HTML, CSS, JQuery) for from-scratch websites, CMS-driven sites and internal applications. Designed logos and established brands. Created illustrations and layouts for print and digital ads, email marketing campaigns, powerpoint presentations and technical charts, in line with existing design for three different companies. Completed storyboards for commercials and training videos, edited audio, created motion graphics, maintained internal tracking systems. Collaborated with solution architects, developers, speech scientists, marketing professionals, sales team, and other designers.

Designed interfaces and web graphics for customer facing sites as well as internal intranet systems. Designed logos and established branding for multiple clients. Managed SEO and copyediting. Networked to help build client base.

Took professional photos in a fast paced, highly competitive environment for a national marketing company. Worked independently using a Nikon D40 in manual settings, adjusting for challenging lighting conditions.

Design ads for a wide range of companies to be printed in local newspapers and magazines. Work in a high deadline driven environment, deal directly with customers to get approval and change requests for ads. Was able to assist the company in a smooth transition from an extensive filing system to a numerical ad tracking system.