Crispulo (Cris) Vinluan Email & Phone Number

San Francisco Bay Area

Identical duties, as when I was a Contractor for M. Brooke Associates.

San Francisco Bay Area

IT Support for the the Bay Area Air Quality Management District, ( http://www.baaqmd.gov/), at its headquarters office on 375 Beal Street in San Francisco, CA. An Active Directory/Office 365 environment, where over 90% of user PCs are Microsoft Surface Pros.Responsibilities• Respond to and prioritize trouble tickets via online helpdesksystem, phone, and in-person interaction• Install, configure, maintain and repair new and existingcomputer hardware, software, and related peripherals• Provide technical support and training to staff of varyingdepartments• Assist with Audio/Visual setup and troubleshooting• Deploy computers, peripherals, software, and digital/VoIPphones• Perform upgrades, maintenance and repair of IT equipmentand software as needed• Contribute to documentation of common issues and resolutions• Test, image and clean PC's, laptop, monitors, printers, andother related hardware• Assure that all tickets requiring follow up work and/or callsreceive appropriate attention• Assist in IT inventory management and E-waste disposal

San Francisco Bay Area

IT Contractor on various short-term projects, while seeking longer-term opportunities

Walnut Creek, Ca

Microsoft-centric IT support and engineering services, over a large geographic area, with different business needs: share Service-Now ticket queue, with local or out-of-state colleagues, and Walnut Creek based Japanese IT staff; support servers, networks, workstations and mobile devices; admin support for users with druva.com data backup-as-a-service, through the public cloud; IT surge support for Valent’s ERP migration.

Puglia Engineering – Pier 70, San Francisco Ship Repair Yard

Onsite IT Support (Contract to Hire Position for www.volt.com) at the San Francisco site of Bellingham, WA based Puglia (www.pugliaengineering.com). IT Support for Admin, Financial and Technical Staff, during corporate transition from BAE to Puglia: Windows 2008 Server; Windows 10/7 desktops; migration from O365 webmail to MS-Office 2016 and desktop Outlook; troubleshooting of Office and other systems, to remediate migration or other faults; collaborative work with Bellingham based IT management, while following directions for network equipment installs, etc.. Laid off due to lack of work, because of a BAE-Puglia dispute; as seen in the included "Links to Media"​, seen below.

San Francisco Bay Area, California

Migrating and replacing user’s PCs and iPads, with Microsoft Surface Pro 4 devices, in Sonic Automotive's active directory. Perform small group and individual training to first time Surface Pro and Windows 10 device users. Support executives with their desktop/IT needs. Travel to support the Surface Pro roll-out at California locations.

Western Field Office, Concord, Ca (Http://Www.Caaspp.Org)

Technical support for the California Department of Education’s K-12 Student Testing. Providing “high call volume” support to customers on phone, or onsite. Troubleshoot and provide support for applications hosted in the cloud, and accessed on desktop and mobile operating systems such as: MS-Windows (up to Windows 10); some Group Policy and Cache Proxy server-side issues; Mac OSX; iOS; Android and Chrome OS. Troubleshoot and support applications in Internet and LAN environments. Effectively communicate with School IT Staff and Educators.

Oakland, Ca

Support for the City of Oakland’s IT Department. Imaged PCs, and deployed them to users. Dispatched to user locations, to fulfill Remedy “break-fix” tickets. Primarily served users in the Human Services and Public Works Departments. Highlights: citywide migrations as a teammate, of Shore-Tel VOIP system, and email system from on premise to the cloud; analysis that led to adaptation of language translation services, by videoconferencing; PowerShell scripts to inventory hardware and software resources, for Civil Engineers and Architects; deployed MS-Surface Pro Tablets, to Head Start Teachers; installation of specialized software like Adobe Creative Cloud.

Alameda, Ca Www.Theinterviewdrill.Org

Board Member and IT Support, for an organization that does employment interview training, and which plans to become an Official Non-Profit.

Partner with Google as an Independent Contractor. Telecommute and remote login. Record, render and upload interesting content to www.YouTube.com, and other websites. The AdSense Program solicits companies to purchase Banner Advertisements, next to your content, and Partnership Program members receive revenue from viewing of the content.

Walnut Creek, Ca

John Muir Health – Walnut Creek, CA 12/2012 – PresentIT Contractor (John Muir Medical Center, employed by Insight Global): performing computer refresh projects for John Muir Medical Center locations, in Contra Costa County, CA. Project involves desktop computer refresh, to facilitate an upgrade to the Epic healthcare software system.

Bank Of America / Northern California

IT Contractor (SAIT, on Hewlett Packard subcontract): performing computer refresh projects at B of A sites in San Francisco, Concord, Fresno, and the West Coast Mortgage Center in Rancho Cordova, CA. Rancho Cordova project involved refreshing hundreds of Call Center desktop PCs, on a tight schedule with four -- 10+ hour days, while away from home. Workweek could involve duties at Rancho Cordova, as well as Concord or San Francisco. Refreshed desktop and laptop PCs under Windows 7 and XP; “Call Center” specific issues; MS-Office (especially troubleshooting Outlook); push software from “update servers”, to new computers with SMTOOLS; LDMT, to migrate user data and configurations to new computer; quickly learning how to install and troubleshoot, B of A (and Finance) specific applications.

Netapp Hq Campus, Sunnyvale, Ca

IT Contractor (with Presilient, employed by Insight Global), on the “tape end of NetApp’s disk-to-disk-to-tape backup process”, of their corporate data.SunFire v440 server; Symantec NetBackup; STK tape robot libraries.Interface on a daily basis with: Presilient’s ITOC Monitoring Center, based in Denver, Colorado; onsite Customer, running the “disk-to-disk” backups of NetApp filers, as well as the Iron Mtn. offsite storage company.After more than 10 years, Presilient was replaced by a company named Datalink, during the transition from DLT to LTO4 equipment.

SharePoint 2010 Server Administrator, for a small IT Services company. Telecommute and remote login from home. The computer servers are located in the Canadian city of Edmonton, Province of Alberta; while the users are predominately in California.

Senior Systems Administrator, Dell Services (formerly Perot Systems) on USCG/DHS IT ContractSystem Administration and Helpdesk escalation support, at the US Coast Guard’s main headquarters center, on the Pacific Coast. (Contract job was relocated, and position reassigned elsewhere.).Backup and restore user and system data, for more than 1,000 users and 40+ servers.Provided second level support to Computer System Managers at outlying sites, and afloat.Participated in the following computer system migrations: Windows NT4 Workstation to XP Professional, and XP Professional to Vista; Windows NT4 Server to 2003 Server and Active Directory; Windows 2003 Server to 2008 Server, for the Exchange email servers; Exchange 5.5 to Exchange 2003, and then to Exchange 2007. Installed Enterprise anti-virus, as well as system and security updates.Built or upgraded server computers for local use, and for remote sites throughout California.Rolled out new (at the time) technologies like Citrix ICA, various versions of Symantec Backup Exec, and Dell LTO and PowerVault Disk Array equipment.

Systems Administrator for an Internet Service Provider and Web Hosting companyManaged web servers, for around 300 customer websites. Technical Support as well as data backup and restore duties, for both in-house staff and website customers.IIS Administration. And handled the following for customer websites: track website hits; handle domain registrations and renewals; search engine placements.Training, installation and troubleshooting of hardware and software, at customer locations.

Bachelor Of Arts, Urban Geography

Charter Member, Mcse For Cloud Platform And Infrastructure.

Activities and Societies: Coursework leading to MCSE, after examinations.