Christina Rivera Email & Phone Number

Orlando, Florida, United States

*Assist in responding timely to general billing inquiries directed by all levels of management, staff, attorneys, and clients.*Review of aged unbilled WIP and provide status updates to Billing Supervisor/Director of Billing*Provide expense detailed back-up to accompany invoices as required.*Research and address client overpayments and cost advances as needed to see whether applications can be made to current invoices or refunded.*Assist with special projects as needed.*Process invoices utilizing internal Paperless Proforma application for specific attorneys.*Review newly opened matters for clients of assigned attorneys to see whether matters are available through e-billing websites.*Ensure that invoices are submitted in a timely fashion and that all reductions or rejections to invoices are also addressed immediately.*Submit Rate Requests (as required for certain vendor sites)*Provide updates regarding invoices status to Billing Supervisor/Director of Billing

Clark, New Jersey

United States

o Ensured Billing System is updated timely, appropriately and accurately to support accurate Client Remittance and proper revenue recognition for assigned clients. o Assist with fee for Services spreadsheet preparation for billing and including the individual billing to all customers. o Research information regarding complex inquiries, develop solutions, and communicate professionally the outcome by telephone and in writing. o Responds to client/account management requests to update/change client’s information and ensures that all changes are made within operational guidelines.

United States

o Monitored branch in the absence of branch manager.o Actively identify, coach, develop, motivate and support employees so that they can provide superior service to every customer.o Ensured that the branch team complies with policies, procedures and regulatory banking requirements.o Established and maintain effective relationships with customers, business partners, staff and members of the community.

United States

o Provided leadership, conflict resolution, process improvement and communication to the Teller line.o Develop and manage team members by recruiting, training and recognizing them. o Ensure the customers are served efficiently by managing the daily workflow of the teller staff, including reasonability’s for the managing the branch cash supply.o In the absence of the Branch Manager and Assistant branch Manager, had full responsibility for all phases of the day to day operations with the branch.

United States

o Performed all functions of branch teller and platform member account duties such as opening and closing accounts.o Developed new and exiting customers by understanding their financial needs by providing products and solutions to help them spend and save.o Engaged with customers to develop a positive customer experience. o Assist with teller transaction as needed.

United States

o Process regular teller transactions for customers.o Adheres to safe deposit boxes procedures/ operations and guidelines.o Expected to service both lobby and drive-thru customerso Open and closed branch and reconciled end of day process.

Bachelor Of Arts - Ba, Finance And Financial Management Services

Associate'S Degree, Business Administration/Accounting

Certificate, Accounting Specialist

Certificate, Accounting Operations

Certificate & Diploma

1. Introduction to Financial Services Certificate 2. General Financial Services Diploma 3. Introduction to Lending Certificate