Craig Rodgers Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

St Kilda Road Melbourne

Melbourne, Australia

As Strategic Account Manager I manage the relationship between Fuji Xerox and their Strategic Partners in the Mailing, Commercial Print and Marketing fields.

Key ResponsibilitiesProvide complete Sales reporting to the Executive and Board including Revenue and Contribution reporting, Opportunity development and ForecastingManage profitability control and approvalsManage Correct Action processes and approvalsProvide Business with Analysis to maximise potential revenue opportunitiesManage Contract Database and ensure Clients are serviced within Contractual ConditionsDevelop and Manage all Revenue and Contribution budgets to drive key business objectives.Develop and Manage Sales Incentive payment scheme to reward performance in achieving the key business objectives

Key ResponsibilitiesMap all existing and to be business processes within Moore including Finance, Manufacturing, Procurement, Sales & DistributionManage communications to all Moore staff on the progress of the project and change managementLiaise with Moore staff to establish buy in from all stakeholders on new systems and processesManage online central repository for information, manuals, process mapping, gap analysis etc - Quickplace.Provide input to develop better business processes.Develop online training material for all functional areas of the business. Deliver training material in Sales, Distribution, Manufacturing and Procurement disciplines.

Key ResponsibilitiesEnsure consistent performance of Customer Service & Account Management throughout TrackmediaInduction training of new staff and ongoing training of Customer Service Representatives and Account ManagersReview Corrective Action Requests (credits, returns, reprints etc) for trends and modify an implement new procedures to eliminate error'sWrite, maintain and ensure compliance to Trackmedia Business Process Procedures manual.Scope, develop and coordinate operational projects as requiredMeasure KPI's for Customer Service and Account Management staff, implement training to ensure all indicator's are metCo-ordinate implementation of new customersAccount Management for designated accounts (including Fosters Group