John Cronan Email & Phone Number

Meriden, Ct, Us

Meriden, Ct, Us

Meriden, Connecticut, United States

 Demonstrates and promotes 100% commitment to providing the best possible experience for our guests Ensures guest room cleanliness standards are maintained to the highest quality, public areas and grounds are maintained in excellent condition and the Green Shield program is completed on schedule and meets or exceeds brand standards. Provides training and manages to Kai ESA processes while ensuring continuous improvement. Provides staff management to meet company initiatives… Show more  Demonstrates and promotes 100% commitment to providing the best possible experience for our guests Ensures guest room cleanliness standards are maintained to the highest quality, public areas and grounds are maintained in excellent condition and the Green Shield program is completed on schedule and meets or exceeds brand standards. Provides training and manages to Kai ESA processes while ensuring continuous improvement. Provides staff management to meet company initiatives (GREAT, FRESH, Making it Right and Stop the Leaks) Drives positive work environment through teamwork, leading by example with energy and enthusiasm and recognition. Partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policy in a consistent and fair manner. Conducts daily team meetings to communicate/discuss company updates and areas of particular hotel need to improve performance on daily deliverables. Responsible for maintaining appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle, including timely receipt of purchase orders. Ensures purchases made are within budget and by approved vendors Ensures quality lead generation quotas are achieved. Activities include: making sure GSR’s collect company names from guests at check-in, mining in-house leads and in-house account maintenance, competitive set surveillance and overall market awareness including new supply and new potential business opportunities. Show less

New Haven Connecticut

• Responsible for revenue management along with inventory control of the property system with strong focus on third party channels from hotel being a non-franchised hotel• Controlled expenses each month to within budget standards with hotel under bank ownership that achieved a positive gross operating profit that contributed to the sale of the hotel.• Increased average daily rate versus prior year by $3.00 from increasing rate on inventory room types in peak demand months during the… Show more • Responsible for revenue management along with inventory control of the property system with strong focus on third party channels from hotel being a non-franchised hotel• Controlled expenses each month to within budget standards with hotel under bank ownership that achieved a positive gross operating profit that contributed to the sale of the hotel.• Increased average daily rate versus prior year by $3.00 from increasing rate on inventory room types in peak demand months during the year. Show less

• Directed hotel to achieve a 1000 point pre-opening inspection score that in turn made it available to sell on Best Western.com prior to the official opening date of the hotel.• Guest score drivers maintained above the brand standard on Medallia for Best Western.• Personally recognized by Best Western International for receiving the “Best of the Best Award”

North Haven, Connecticut

• Analyzed expense and labor costs each financial period to maintain house profit at 31%, and made calculated adjustments to improve profit & loss statement.• Managed the brand relaunch of the new Holiday Inn hallmark standards with the hotel team for a historic change in this iconic hotel brand. • Contributed to sales effort with sales managers in sales calls and a weekly review of marketing sales plans for all areas of group rooms and catering increasing revenue 10% over previous year.

Hartford, Connecticut Area

• Responsible for raising guest scores above the brand standards and second in GEO group of ten Holiday Inn Express hotels in the Connecticut market at 88.69.• Directed the hotel to score of 92 on two unannounced International Hotel Group’s property inspections.• Implemented the new “Express Start Breakfast” with breakfast attendants for the addition of hot items and new equipment purchases.

Waterbury, Connecticut

• Coordinated daily and weekly meetings with Marriott Revenue Analyst to discuss strategies that increased occupancy from 69% to 74%, with use of multiple One Yield reports.• Forecasted hotel revenue for rooms, food, and beverage 90 days each period utilizing Complete Three Period Outlook excel spreadsheet tool along with a weekly revenue comparison report for group rooms and catering.• Reviewed profit & loss statement with department heads at the conclusion of each financial period to… Show more • Coordinated daily and weekly meetings with Marriott Revenue Analyst to discuss strategies that increased occupancy from 69% to 74%, with use of multiple One Yield reports.• Forecasted hotel revenue for rooms, food, and beverage 90 days each period utilizing Complete Three Period Outlook excel spreadsheet tool along with a weekly revenue comparison report for group rooms and catering.• Reviewed profit & loss statement with department heads at the conclusion of each financial period to submit a Financial Results Summary for the corporate office.• Controlled a 25% food and 35% beverage cost budget for all food and beverage outlets to successfully maintain profit forecast. • Completed yearly marketing plan in accordance to quarterly action plans to maximize revenue strategies. Show less

Bs - Hospitality Management, Hotel/Motel Administration/Management

Associate Of Science (A.S.), Food Service Management