John Cronan Email & Phone Number

700 E. 5Th Street Carson City, Nv 89701

Implement the information security strategy and objectives, including strategies to monitor and address current and emerging risks Engage with management in the lines of business to understand new initiatives, providing information on the inherent information security risk of these activities, and outlining ways to mitigate the risks. Work with management in the lines of business to understand the flows of information, the risks to that information, and the best ways to protect the information Monitor emerging risks and implement mitigations. Inform Senior management, and staff of information security and cybersecurity risks and the role of staff in protecting information. Champion security awareness and training programs. Participate in industry collaborative efforts to monitor, share, and discuss emerging security threats.Report significant security events to government agencies, and law enforcement, as appropriate.

Carson City, Nevada, United States

Application support for state employees, Department of Public Safety and contractors;Microsoft, NorSoft Justice Link, Spillman Technologies.Kind and knowledgeable customer support to the Department of Public Safety employees and public users throughout the State of Nevada.Using remote tools for maintenance, installs, to support and gatherinformation for our clients and for any support teams in the escalation of issues.Collaborate with Coworkers on ongoing and upcoming projects; Outages, Software, PCdeployment and upgrades.Train co-workers on the duties, and all around expectations to be a positive member ofEnterprise IT Services.Account Maintenance in NorSoft's Justice Link, Exchange Management Console, ActiveDirectory, Cisco Access Control Server, LDAP and DUO for Users. Maintenance of the statePC's and Mobile Devices. Dependable configuration of these accounts which are used forauthentication, authorization and accounting for our employees, departments, contractorsand their devices.Triage service tickets in our HEAT ticketing system for the support groups within EITS; Desktop Support Group, Telecommunication Services, Enterprise Server Support,Enterprise Software Management, UNIX Server Hosting and Support.Troubleshoot and install networked devices on the state managed WAN/LAN.Support Hardware and Software; asset management, tracking and auditing for devices connected and not connected to the State of Nevada network according to each Departments Policies.Assist with equipment and software replacement cycle.Manage and maintain documentation pertaining to servers, systems, applications and network environments.Test, train, configure, monitor, and maintain Mobile Data Computer (MDC) devices for Nevada Highway Patrol.Work closely with IT coordinators and Information Security Officers to improve and develop new processes.Ensure that security standard processes are followed for services provided.

401 S. Carson St. Carson City, Nv 89701

Install, create, test, modify and maintenance of the Windows 7 operating system images fordeployment over the LAN. Configure and distribute the Microsoft Suite for business use andcontinuity in the enterprise environment. Microsoft application support and configuration for use in this enterprise environment.Configure intranet services permissions and allowances in the entereprise. Troubleshoot, support and train users on the internal and third party applications.Maintenance, configure, upgrade and deploy networked workstations and laptops for LANdeployment. Using Symantec Management Console and installation scripts, to manage thesettings and configuration of the networked devices. Testing hardware and its configurations for network use and deployment. Configure and maintain networked computers, local and network printers and the print server VLAN. Troubleshoot, configure, inventory and document laptop, PC and printer placement. Maintain and document additional hardware and software distribution.

Reno, Nevada Area

Maintain PC's(Laptops, Desktops), Users(Students, Instructors, Contractors, Administrators), Network(Nodes, Segments, Switches, Security, Firewalls, Backbone), Servers(Active Directory, Exchange, File Sharing, Group Policy, Security, Backups), Applications and Classroom Presentation Tools and Delivery on a daily basis. Install, upgrade and configure multiple personal computers and servers for classroom and small business environment. Analyze, recommend, and coordinate the installation of software and or hardware for business continuity and company improvement between 3 company centers.

Reno, Nevada Area

Customer Service Group IT Technician. Initial contact for the employees, contractors and sub-contractors of International Gaming Technologies. To respond, troubleshoot, assist and repair with any and all issues with the networks, workstations, printer/fax, cell phones, operating systems and applications for the enterprise.

Carson City,Nv

Computer troubleshooting, diagnosis and repair. Refurbishing computers for use in the community. Installing and configuring Windows OS, XP, Vista and 7. Bench Tech and youth camp instructor/counselor.

Reno, Nevada Area

Assist students with their goals and requirements to complete their curriculum. Assist in day to day operations in the classrooms. Assist in IT operations and problem solving.

Direct contact from Project Manager to 5 project foreman in the field. Provided feedback from clients to the design team. Managed deadlines by adding workers and crews when necessary. Inventory Control in two warehouses along with distibution to appropriate sites. Confirmed with sub-contractors scope of work and appointments.

Managed and Operated the Thailand location. Introduced the Giligin's atmosphere in a foreign land. Ran day to day operations from budgeting to hiring. Managed 50 or less foriegn workers and trained them to be a part of the Giligin's family.