Chris Ronsicki Email & Phone Number

• Evaluated and assembled team of IT Consultants to provide needed support for Odyssey acquisition project, more than doubling the company personnel
• Remediated InTune and Azure managed Laptops, iOS devices, and Microsoft Team Rooms
• Organized scalable onboarding and delivery of 171 new user laptops and equipment for day-one of acquisition of Agios Pharmaceuticals Oncology Division with a 100% hit rate of deliverables and 93% of users received.
• Deployed infrastructure to expanded facilities, new lab space, and new data center
• Packaged and remote deployed applications, security policy and group policy changes
• Managed service queue and daily stand-ups for Support Team

Greater Boston Area

• Trained global team on the use of cloud-based deployment systems affecting 1700+ devices
• Provided regional network support for enterprise systems and rollouts
• Lead change management validation for multi-site network devices refreshes
• Administrated Active Directory and Exchange integrations for mergers and acquisitions
• Supported technical escalations from remote support and the global service desk

Watertown, MA

• Architected and administrated mobile device management platform
• Supported assistive techonology and smart displays for faculty and staff
• Resolved end user desktop support issues

Boston, MA

• Administrated Active Directory and 3rd party portal sites
• Implemented Apple device management through Casper to ensure security requirements
• Configured Cisco Unified Communications Manager for physical and virtual devices
• Maintained and verified asset management and lease tracking, including software rollout
• Installed digital signage systems and integrated with Exchange to allow onsite booking
• Repaired onsite Apple and Windows devices

Boston, Mass

• Standardized support process and trained student staff to improve customer satisfaction
• Expediated resolution of customer issues through the implementation of a knowledge base
• Managed Windows and Apple devices including data migrations, installations, and updates
• Onboarded faculty and staff computer systems
• Resolved hardware and software issues for faculty and staff
• Informed faculty and staff of known incidents and provided estimated time to resolution

Cambridge, MA

• Designed FileMaker databases for the Retirees Association and Quarter Century Club
• Specialized technology onboarding process for team specific deployments
• Provided desktop support services campus-wide
• Developed and maintained multiple office websites and instituted WCAG AAA compliance
• Assessed technology purchases for workstation replacement programs
• Assisted A/V office with the setup and creation of events exceeding 25,000 attendees