Conor Crowley Email & Phone Number

County Offaly, Ireland

Cork, County Cork, Ireland

Cork, Ireland

EMEA Lead for the operationalising, management and monitoring of programs supporting Channel Sales including:o Channel Account Plan Execution - Account selection, trained teams on best practice, subsequent monitoring, inspection and provision of bespoke dashboards.o Developed and launched new preferred account optimisation programs in collaboration with.

Cork, Ireland

Drove Channel Operations Productivity enhancements and Channel Partner experience through:o Identification and scoping of process / system innovation opportunities and negotiation of agreed enhancements and timeframes with Business Unit (BU) Managers. o Designed and implemented new reporting dashboard metrics which enabled analysis of BU performance.

Cork, Ireland

• Led team of Pricing Analysts responsible for effective & efficient Pricing/Quote execution in support of Channel Partners & Field Sales Teams.
• Responsible for deal reviews and managing aggressive escalations within SLA including negotiating and communicating around same with Channel Partner and Field Sales communities.
• Cross functional program team member, responsible for the successful testing, training and target audience adoption of new SAP Quoting tool.

• Led team of Inside Sales Reps responsible for Revenue and Demand Generation, in last year in role achieved the following:
• Exceeded overall revenue goals (109%)
• Exceeded demand and pipeline generation goals (102%)

• Managed Tier 1 (80/20) and Tier 2 (80/60) service level agreements for clients (200,000+ customer calls p.a.) through accurate demand/resource forecasting & planning.
• Reduced ‘shrinkage’ within department from 39% to 32%.
• Identified reporting needs and created relevant reports to measure and enhance business performance (KPI’s).
• Directly involved in successful RFP preparation/completion for various new business opportunities.

Set up new Direct Sales Team who handled all sales leads within service levels and maximised high conversion rates.Recruited, trained and developed team members via bespoke coaching programmes.Achieved aggressive sales targets and highest standards of customer service.Implemented detailed sales/service MI.Developed strong relationship with key stakeholders.

Set up new department consisting of 40 advisors handling pre-authorisation of claims.Oversaw training and ongoing development of team members.

Responsible for 3 sales teams: Corporate Business Team - selling to small corporates (less than 60 employees) via telephone & company visits,Individual Sales Team - selling to non corporate market via telephone & direct marketing,Personal Sales Team - selling to non corporate market via home visits,attending shopping centres,trade fairs &.

Set up and managed new outbound Sales team

Diploma, Project Management, Distinction

I recently completed a Diploma in Project Management through MTU (CIT) The programme covered all knowledge areas of the internationally.

Agricultural Science, Agribusiness & Rural Development

Activities and Societies: Member of Ag Soc,involved in charitable fundraising,involved in all social & sporting activities