OpenText MarketplaceMy OpenTextOnline Renewal Center ORC - $500k/day in self serve online renewals and growing

Founder of Bootstrap Digital GroupWe create digital experiences, assets, and software for our customers in the automotive, real estate, retail, entertainment, and education sectors. Our customer combined market capitalization exceeds $30M annually. Notable accomplishments include:- Increased organic traffic by 5x to OEM repair specialists Short Circuit Repair from 2020 - 2022- Created a CRM application we call "CakeBoot CRM" to manage customer forms, incoming requests, invoicing, contacts, and ticketsReady to learn more? Visit https://bootstrapdigitalgroup.com/ 🚀

2022 - 2023Lead Product manager, CX portal- Building My Micro Focus to be the CX portal for Micro Focus (similar to Cisco CX cloud)- Complete solution for prospects, customers, and partners- OpenText completed the acquisition of Micro Focus in February 2023. Rebranded portal to My OpenText and aligned branding with the OpenText digital standard OT.digital2020 - 2023Lead Product manager for my.microfocus.com, the Micro Focus customer dashboard- Launched "My Micro Focus" the new Micro Focus digital dashboard- Brings Micro Focus resources to the user with dynamic content- Multi-product, cross stack, marketing platform driven by a collaborative filtering recommendation engine- Realized an 82% uplift in engagement for "suggested for you" content- Realized an 300%+ uplift in engagement for "thank you" content2018 - 2023Lead Product manager for marketplace.microfocus.com, the Micro Focus app store- Created Partner lead sharing program- Increased traffic to revenue pages by 20x- Created business rule suggestion engine which increased engagement 37%- Partnered with ITOM product group on a $25M connector and license deal in Q4 of 20202017 - 2018Lead Product Manager for TechBeacon.com, the Micro Focus thought leadership site- Changed gated asset flow so that TechBeacon is now our #1 source of traffic to lead pages- Implemented segmentation which resulted in accelerated user growth- Implemented dynamic widgets which resulted in better user engagement and time on site

Product lead for LiveWorld Social Content Management System:- CRM (Case Management) - Customer success and conversation tracking- Real time customer chat - Conversation management for Facebook and Twitter- Authors - New experience focused around discovering influential authors and engaging with them- Listening Services - Integration with 3rd party and native social networks for API keyword search - Case views, custom fields, advanced search, business rules, export, and much more2016:- New external SaaS platform - Managed complete beta release cycle. New customers acquired in the software, medical, and retail verticals. Converted 75% of accounts to paid model. For more information visit https://www.liveworld.com/social-customer-service-software/

Senior Product Manager:- eBay Product Based Experience site update for 2012, US and International pages- Shopping.com affiliate marketing integration (new revenue stream via affiliate marketing)- Above standard sellers integration (lowered prices which increased gross merchandise bought)- Added new categories and catalogues to the eBay Product Based Experience

Consumer Product Manager:- Facebook Open Graph registration integration (boosted weekly registrations)- 3rd party moderation integration with BazaarVoice (askarealtor.com)- 3rd party integration for data with RealtyTrac (added short sale and foreclosure data to listings)- Created a better consumer experience through engagement analysis and experiments- Registration, Personalization, Consumer experience PM