I'm looking to grow and learn from others as well as share my experience in the IT field. I enjoy documentation probably more than the average person should and take great pride in it.Very eager, always trying to learn new things. I enjoy working in team environments and am very self motivated.
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System EngineerEz Msp Aug 2023 - PresentYonkers, New York, United States -
Service Delivery ManagerWestech Solutions Jul 2022 - Jul 2023United StatesClient documentation of networks, building internal KB Articles for team, building business and technical relationships with clients, and providing leadership & escalation support to the Help Desk. -
Network AdministratorWestech Solutions Feb 2021 - Jun 2022United StatesResponsible for client documentation of networks, building business and technical relationships with clients and Points-of-Contact, and providing escalation support to the Service Desk.
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Network AdministratorTarrytech Computer Consultants Jun 2016 - Feb 2021Elmsford, New YorkResponsible for client documentation, onsite monthly visits to clients, proactive troubleshooting and investigation of clients network, new technology adviser, liaison between techs and client.Recent side project involved creating a rough draft on restructuring the Network Administrator checklist and review template for monthly onsite audits.
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Centralized Services EngineerTarrytech Computer Consultants Jan 2015 - Jun 2016Tarrytown, NyIncluding the past responsibilities of a Ticket Support Technician, runs antivirus, Windows patch audits of clients machines to make sure all are updated on a weekly basis.Recent project in this position include playing lead role in moving company from Kaseya to LabTech for remote management and creating documentation for the transition.
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Ticket Support TechnicianTarrytech Computer Consultants Apr 2014 - Dec 2014Tarrytown, NyResponsibilities include: - first point of contact for service requests / provide customer service - gathering client information and determining the issue by analyzing symptoms - create tickets through ConnectWise app. to have service requests recorded - manage all service requests by clients and update/correct where appropriate - provide support to Level 1 service requests - provide support to onsite technicians
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Information Technology Support InternTarrytech Computer Consultants Dec 2013 - Apr 2014Tarrytown, New YorkAssisting staff on various hardware & software troubleshooting for workstations of different clients. This position will also provide support to all employees and current clients for the business.http://www.tarrytech.com/about-us/our-team/
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Luggage SpecialistBloomingdale'S Feb 2014 - Apr 2014White Plains, NyProvides guidance, advice, and overall customer service to clients. Responsible for making sales goals, clienteling and utilizing company technology to increase sales. -
Registry ConsultantBloomingdale'S Sep 2009 - Feb 2014Provides guidance, advice, help troubleshooting orders, client issues, creating event flyers using Microsoft Project, PC and printer troubleshooting, and gives on the floor sales assistance.
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Tabletop Sales AssociateBloomingdale'S May 2006 - Sep 2009Very experienced working with public. Strong customer service experience. Takes leadership in workplace to get the job done. Trained past associates.
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Cashier/Stock AssociateFamily Discount/Ace Hardware Mar 2002 - Mar 2006Responsible for opening and closing registers, assist customers, report inventory information, maintain floor stock.
Michael Cruz Education Details
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Network Engineering -
Computer Information Systems
Frequently Asked Questions about Michael Cruz
What company does Michael Cruz work for?
Michael Cruz works for Ez Msp
What is Michael Cruz's role at the current company?
Michael Cruz's current role is System Engineer.
What schools did Michael Cruz attend?
Michael Cruz attended Westchester Community College, Mercy College.
Who are Michael Cruz's colleagues?
Michael Cruz's colleagues are Nina Cervera, Jeremie Scheiner, Habeb Tareb.
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Michael Cruz
Dedicated Leader L Us Army Veteran | Cum Laude Graduate | Problem Solver | Critical Thinker | WarriorYelm, Wa3goarmy.com, gmail.com, loves.com -
Michael Cruz
United States3coach.com, coach.com, tapestry.com4 +121263XXXXX
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Michael Cruz
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