Michael Cruz Email & Phone Number

Yonkers, New York, United States

United States

Client documentation of networks, building internal KB Articles for team, building business and technical relationships with clients, and providing leadership & escalation support to the Help Desk.

United States

Responsible for client documentation of networks, building business and technical relationships with clients and Points-of-Contact, and providing escalation support to the Service Desk.

Elmsford, New York

Responsible for client documentation, onsite monthly visits to clients, proactive troubleshooting and investigation of clients network, new technology adviser, liaison between techs and client.Recent side project involved creating a rough draft on restructuring the Network Administrator checklist and review template for monthly onsite audits.

Tarrytown, NY

Including the past responsibilities of a Ticket Support Technician, runs antivirus, Windows patch audits of clients machines to make sure all are updated on a weekly basis.Recent project in this position include playing lead role in moving company from Kaseya to LabTech for remote management and creating documentation for the transition.

Tarrytown, NY

Responsibilities include: - first point of contact for service requests / provide customer service - gathering client information and determining the issue by analyzing symptoms - create tickets through ConnectWise app. to have service requests recorded - manage all service requests by clients and update/correct where appropriate - provide support to Level.

Tarrytown, New York

Assisting staff on various hardware & software troubleshooting for workstations of different clients. This position will also provide support to all employees and current clients for the business.http://www.tarrytech.com/about-us/our-team/

White Plains, NY

Provides guidance, advice, and overall customer service to clients. Responsible for making sales goals, clienteling and utilizing company technology to increase sales.

Provides guidance, advice, help troubleshooting orders, client issues, creating event flyers using Microsoft Project, PC and printer troubleshooting, and gives on the floor sales assistance.

Very experienced working with public. Strong customer service experience. Takes leadership in workplace to get the job done. Trained past associates.

Responsible for opening and closing registers, assist customers, report inventory information, maintain floor stock.

Aas, Network Engineering

Trained with Cisco Equipment and through Cisco Networking Academy. Experience with Linux/Unix and C++ programming languages, Computer IT.

Bachelor'S Degree, Computer Information Systems