Responsible for enhancing and enabling major enterprise account relationships and business requirements. Provide innovation and transformation services covering the entire suite of Microsoft technologies.Design plans to increase customers local and international shared services initiatives that enable IT social collaboration and analytics. Analyze and identify areas of improvements for CAPEX and OPEX where Microsoft can provide efficiencies through technologies, services and resources.

The Hispanic Health Coalition of Georgia (HHCGA) is Georgia’s only statewide organization that focuses on Latino/Hispanic health. Based in Atlanta, HHCGA is a nonprofit membership organization comprised of both health-related and non-health centered professionals. Together with its members, HHCGA identifies needs and service gaps leading to health disparities for Georgia Hispanics and offers direct community services as well as supportive activities to help its members improve the health wellbeing of Georgia Latinos. HHCGA's direct services focus on community health promotion, education, health advocacy, and capacity building for high quality, culturally sensitive, and linguistically appropriate health care and prevention services that lead to better health outcomes. Additionally, HHCGA supports its members by coordinating communication and services among health care professionals, promoting outreach activities, and disseminating research.

Facilitate and develop various projects to ensure optimal customer delivery for both domestic and international locations. Coordinate with operational staff and ensure all work according to customer requirement at multiple sites. Participate in various industry events and conferences and assist to implement all projects effectively and enhance business requirements.Prepare and documents all market plans and analyze services to be presented in an effective business environment. Maintain and update knowledge on all new technology in business and participate in various professional meetings for same. Develop customer support strategies in coordination with product and sales teams. Documents all communication plans and processes and prepare reports to be submitted to senior management.Analyze all customer requirements and develop solutions to complex problems and provide assistance to a variety of services and products.

Developed and led strategy of the organization within the broad context of the global and national landscape. Developed goals, objectives and operational plans for the organization. Oversaw preparation of the annual budget and other necessary financial documents.

IT CAP Department Operations and Finance Management. Elevate customer partnership to advisory levelProvide exceptional IT Outsourcing services and IT CAP Asset management product life cycle solutions.Assist Portfolio Managers as well as contribute Marketing Materials. Supervise team to coordinate Head of Business Development.Lead and direct customer service teams to assure achieving company, team as well as individual goals. Establish global service delivery processes resulting in customer success. Develop trust with customers to ensure long-term relations. Represent customer’s perspective to entire Executive Management Team. Anticipate, identify and present as necessary all problems requiring managerial attention.

ENTEX Information Services /SIEMENS Business Systems AG, GeorgiaDirector of National Services – East Area (Boston to Florida)Responsible for marketing, developing and maintaining relationships with Fortune 500 customers.Develop strategies to increase the quality and efficiency of support to customers. Monitor business and process metrics to measure and manage customer service effectiveness. Ensure all customer inquiries are handled in accurate and timely fashion. Oversee and maintain call center operations including its staff and statistics. Collaborate with sales and marketing team to maximize revenues and customer loyalty.