• Manage and create organizational units, computers and users in active directory• Purchase and prepare laptops and desktops for deployment• Encrypt those systems using TrueCrypt and Bit Locker• Install hardware components, drivers, and other upgrades to laptops and desktops• Respond to a multitude of issues using KBOX ticketing system• Install, configure and support Windows operating systems Windows XP, Windows 7 Pro, Windows 7 Enterprise, Windows 8.1 Pro• Completed projects to deploy Office 2010, Office 2013 and Office 365 software including provisioning of Office 365 and Exchange e-mail accounts to users locally and internationally• Set up, configure, and support peripheral equipment such as SMART boards, projectors, printers, and speakers• Support users remotely using Bomgar remote desktop control• Use remote desktop protocol to access virtual servers• Program key fobs using Genesis Security for door access• Submit purchase orders and payment requests through Intacct

•Work in a team to set up over 200 computers under a deadline•Identify, research, and resolve hardware, software, and network issues•Take ownership and monitor support requests using the Track-It ticketing system to ensure a timely resolution •Deploy, configure, and support personal computers, laptops, and network appliances•Provided technical support to end users by phone, in person, by email, and via remote desktop•Set up, configure, and support peripheral equipment such as projectors, printers, and speakers•Backed up and recovered data from malfunctioning hard drives•Install hardware components, drivers, and other upgrades•Archived Outlook email and assisted in archive recovery•Install, configure and support Windows operating systems and applications such as Microsoft Office, Photoshop, and ArcGIS•Track Hardware and software assets in an inventory system•Unpack new hardware and RMA or dispose of defective hardware