Carlton Manor, Inc. serves our community’s most vulnerable children through services in three specialized therapeutic group homes and more than thirty specially trained therapeutic foster care homes in Pinellas, Hillsborough and Pasco Counties.

All monies received by the Villa La Paz Foundation are used to fund Hogar San Francisco de Asís (Home of St. Francis of Assisi), our home for destitute, ill children in Peru.

- Assisting small businesses with process optimization, social media set-up, and marketing- Testing products and writing detailed reviews- In-home dog boarding and care

- Worked on various writing projects to train generative AI models- Proofread and verified the accuracy of the AI's responses, giving highly detailed critiques- Created a series of complex prompts regarding a variety of topics

- Worked closely with Outreach Director to oversee daily team operations- Proactively recommended improvements to increase leads & team performance through teambuilding, training, and promoting a healthy team culture- Liaised with co-workers to improve performance and work efficiency- Built & managed a team of research & writing freelancers for personalized emails for cold outreach- Recruiting, onboarding, & training of local and international candidates- Tracking & audit reporting to optimize the processes in Airtable, Google Workspace, and Pitchbox

- Worked closely with Outreach Director to oversee daily team operations- Proactively recommended improvements to increase leads & team performance through teambuilding, training, and promoting a healthy team culture- Liaised with co-workers to improve performance and work efficiency- Built & managed a team of research & writing freelancers for personalized emails for cold outreach- Recruiting, onboarding, & training of local and international candidates- Tracking & audit reporting to optimize the processes in Airtable, Google Workspace, and Pitchbox- Maintained all department software accounts- Kept all SOPs updated and found ways to make processes more efficient - Monthly audits & quality assurance checks to streamline processes- Assisted with importing team data & records to Airtable- Promoted to Personalization Manager after performing the duties interim for the majority of the year

- Troubleshooting and resolving technical issues with software tools- Researched multiple internet resources for outreach campaigns- Finding the best contact and all related details for any given website- Campaign planning- Worked as an independent contractor, setting a schedule while meeting weekly & monthly deadlines- Promoted to Outreach Operations Specialist tasks within 4 months for having exceptional efficiency & organizational processes

Gift processing and management of the donor database;Managed and trained volunteers in gift processing and other dutiesCoordinated data importation from the volunteer, adopter, and training databases.Created a database procedures handbook containing industry best practices.High accuracy in all gift entry, acknowledgment, and donor correspondence.Technical support and training on database for the department staff, when requested.Worked with Finance to reconcile monthly donations.Produced monthly reports of income for development committee and Board meetings.Fielded calls/email inquiries from donors, businesses and supportersWorked with volunteers on administrative and events activities

Wrote and edited social media content and company articles to increase market saturationMaintained question database for higher education chat botsAnalyzed and researched queries for clients to provide accurate answersCreated training materials for summer internsTrained interns on maintenance process and evaluated progressServed on the Culture Committee to promote a fun, productive workplace environmentCreated an Answering Guide to provide as a resource to clients

Standardized processes for daily intake of appointments and waiting listMaintained multiple spreadsheets and databases for tracking client and vendor informationEstablished partnerships with local non-profit organizations to help further the resources available to familiesScreened incoming visitors and routed phone callsComposed outgoing forms, manuals, and e-mailsProvider contract processing and renewal, entering in ratesAssisted in creation of provider newsletters and training documentsOrganized and distributed assigned work daily by rotation.Trained and supported clerical staffAssisted with orientation appointment sessions for large groupsAssisted clients with completing application paperwork dailyConsistent trainings in customer service, leadership, handling irate clients, diversity, time management, child abuse prevention, as well as in various databases and software.

• Informed students of general education requirements in large orientation groups and one-on-one assistance• Provided computer software and internet support to students• Helped students plan and create schedules• Large quantities of filing

I mentored a group of 20 freshman level college students to help ensure their successful transition into higher education. This included coordinating events, participating in their course activities & projects, offering guidance and tutoring, and connecting them with resources on and off campus. I was also the program newsletter editor and participated in some of the RFP grant writing processes to better understand non-profit activities.

Provided assistance in a variety of tasks in the art and media resource library at the University of South Florida in Tampa.• Organization and categorization of all art media including slides, magazines, books• Checking in and out of media equipment• Cleaning and maintenance of slides• Scanning of slides into a digital database• Purchasing mass quantities of new artwork from catalogs