Crystal A. Email & Phone Number

Scottsdale, Arizona, United States

Phoenix, Arizona, United States

•Supports Total Rewards HR Operations escalated Benefit cases (including but not limited to: coverage and claims for group medical, dental, vision, life insurance, limited/full purpose/dependent care flexible spending accounts, health savings accounts, supplemental health benefits, group legal; employee assistance program, wellbeing program, tuition reimbursement program; new hire election changes, qualifying life events, open enrollment) involving questions/challenges of various complexity, while working closely with employees at all levels of the organization.•Investigates and resolves problems, answering questions, providing/clarifying information, coordinating with partners, and connecting with external providers as needed.•Administers QMCSO notifications, death notifications of employees and dependents, sabbatical journeys. Serves as backup administrator for divorce events, aging out dependents, verification of benefit letters.•Meets strict target dates in a fast-paced environment with accuracy.•Effectively communicates HR/Benefit policies and programs and the ability to listen and explain sophisticated subjects.•Engages in collaborations, building partnership and agreement across HR.•Collaborates with Tier 1 Contact Center and Tier 3 Benefits Management Team to assist with trend identification and education.•Proactively adapts procedures to meet changing policies and government/state guidelines.•Actively collaborates with HR Centers of Expertise (COEs) and HR program owners to shape the employee experience.•Focuses heavily on optimization of current processes and activities, to improve and enhance service quality, streamline processes and increase operational efficiency.•Exhibits excellent digital literacy, including proficiency in Microsoft Office (Outlook, Word, Excel and PowerPoint). Experience using Workday, MyHR, SN Prod.

Phoenix, Arizona, United States

•Day to day administration of various employee benefits programs to new and current employees: group medical, dental, vision, life insurance, flexible spending accounts, health savings accounts, short term disability, supplemental health benefits, Tax Sheltered Annuities, ASRS.•Assists with orientations regarding employee benefits as needed and ensures eligible employees are provided necessary information in a timely manner concerning employee benefits.•Assists employees with processing voluntary short term disability claims, troubleshooting escalated issues with medical/dental insurance claims.•Experience running full cycle Open Enrollment with carriers regarding plan changes, annual rates; setting up, auditing SmartBen system; assisting employees in enrollments; post-event data handling, deduction importing.•Responsible for accurate bi-weekly payroll voluntary benefit deduction processing and premium collecting in Visions for exempt and non-exempt employees for new hires, terminations, retirees, employees with Qualifying Life Events, FMLA & Leave of Absence employees.•Monitors retiree/COBRA benefits activities. Completes execution of employee termination procedures voluntary deduction reconciliation, COBRA administration, retirement meetings and retirement benefit options.•Participates in District Wellness Committee on behalf of staff wellness initiatives; recipients of Silver, Gold & Platinum HAWP Awards; coordinating on-site wellness events Flu Clinics, Biometrics, Mammograms; Spring & Fall wellness challenges.•Reconciles employees’ benefits elections with carrier invoices.•Conducts Workers Compensation claim processing and OSHA reporting compliance; Monitors industrial claim process, including preparing the annual OSHA report for the District.•ACA data entry.•Reports to Payroll/Benefits Supervisor under Finance/Business Services Team.

Scottsdale, Arizona, United States

Warrenville, Illinois, United States

Warrenville, Illinois, United States