Crystal A. Email & Phone Number

Scottsdale, Arizona, United States

Phoenix, Arizona, United States

• Supports Total Rewards HR Operations escalated Benefit cases (including but not limited to: coverage and claims for group medical, dental, vision, life insurance, limited/full purpose/dependent care flexible spending.
• Investigates and resolves problems, answering questions, providing/clarifying information, coordinating with partners, and connecting with external providers as needed.
• Administers QMCSO notifications, death notifications of employees and dependents, sabbatical journeys. Serves as backup administrator for divorce events, aging out dependents, verification of benefit letters.
• Meets strict target dates in a fast-paced environment with accuracy.
• Effectively communicates HR/Benefit policies and programs and the ability to listen and explain sophisticated subjects.
• Engages in collaborations, building partnership and agreement across HR.

Phoenix, Arizona, United States

• Day to day administration of various employee benefits programs to new and current employees: group medical, dental, vision, life insurance, flexible spending accounts, health savings accounts, short term disability.
• Assists with orientations regarding employee benefits as needed and ensures eligible employees are provided necessary information in a timely manner concerning employee benefits.
• Assists employees with processing voluntary short term disability claims, troubleshooting escalated issues with medical/dental insurance claims.
• Experience running full cycle Open Enrollment with carriers regarding plan changes, annual rates; setting up, auditing SmartBen system; assisting employees in enrollments; post-event data handling, deduction importing.
• Responsible for accurate bi-weekly payroll voluntary benefit deduction processing and premium collecting in Visions for exempt and non-exempt employees for new hires, terminations, retirees, employees with Qualifying.
• Monitors retiree/COBRA benefits activities. Completes execution of employee termination procedures voluntary deduction reconciliation, COBRA administration, retirement meetings and retirement benefit options.

Scottsdale, Arizona, United States

Warrenville, Illinois, United States

Warrenville, Illinois, United States