Crystal Taylor Email & Phone Number

Washington, District Of Columbia

• Manages activities related to nine of CASE’s largest conferences, ranging from 150-1100 in attendance, in conjunction with the senior manager of special programs. • Oversees, organizes and accurately tracks an exceptional amount of logistical details for the conference program. Responsibilities include, but are not limited to: onsite logistics management for planning meetings; coordination of information flow to speakers; working closely with hotel conference manager to ensure the best possible service for members; AV requests; session recordings; collection of conference presentations; weekly reports on hotel and registration pick up; VIP hotel sleeping room arrangements; and food and beverage orders- Assists with complex budget process and reporting.- Serves as one of two key CASE conference organizers and representatives on-site to members/participants, hotel personnel and outside vendors. - Works with the marketing department to produce and review promotional pieces for conferences. Must meet mutually agreed-upon deadlines and assist in marketing strategies.-Works as lead process staff member for the speaker management system, Cadmium, including acting as educational programs liaison to train staff on the speaker portal and conducting conference evaluations.

Washington D.C. Metro Area

• Serves as area technical expert on new web-based speaker management system and maintains speaker history database.• Responsible for product set-up, report maintenance/generation and data integrity in Personify Association Management System. • Provides support in review of hotel contracts• Assists with conference planning and onsite set up• Manages flow of information from educational programs managers to Marketing. • Coordinates to ensure marketing content deadlines are met and materials are accurate. • Regularly reviews web and other marketing channels for accuracy and assists managers with edits/updates/corrections where necessary.Conference Evaluations • Creates evaluations in speaker management system, collects and formats results and prepares speaker reports• Uploads conference evaluation results into speaker database

Washington D.C. Metro Area

• Organize Practice Group (PG) Mid-Year and Annual luncheons including: scheduling, ensuring that all materials are obtained from PG leaders for their respective PG luncheons timely, posting relevant information on the web (event descriptions, presenter biographies, registration information), marketing, on-site recording and posting of recordings on the web once available, etc.• Coordinates and/or assists with on-site, ad hoc PG-sponsored events such as breakfast meetings, social media-related events, etc.• Prepares briefing material for PG Board Committee, including document preparation, updates, production (copying, collating, and assembling), and posting on web or mailing. • Market PG webinars and roundtable discussions, luncheons, special events, and PG benefits. Plans and coordinates special marketing campaigns for webinar recordings and on-demand products. • Works with Staff to utilize social media to promote Association benefits.• Works to continuously elevate the presence of PGs within the context of new AHLA branding and implements innovative ways to market PG benefits and products to the traditional and non-traditional audiences.• Attends weekly marketing group and Marketing Innovation Group (MIG) meetings. Works on collaborative projects with the MIG such as general Association marketing efforts, focused topic-specific/PG-oriented promotion efforts, and social media-related undertakings• Codes phone and other PG-related bills as appropriate and ensures timely payment to all vendors. Orders supplies and gifts as needed, and coordinate production of PG leader plagues for outgoing leaders and PG Board Committee members at the end of each fiscal year. Interfaces on a daily basis with volunteer leaders, members of the organization, and PG Board Committee members

• Helped to schedule conference calls/meetings, prepare briefing materials, including document preparation, production and distribution to various Coordinating Committees.• Maintained programmatic files, follows-up with current and prospective law schools and state health law associations, and ensures that the information in the database and on the website is accurate.• Assisted with outreach to in-house counsel, government agencies, and paralegal audiences. • Assisted Manager with the Top Honors recognition program and process and compiled reports related to group billing, top honors as needed.• Drafted articles about the law school and state alliance programs for the monthly magazine and worked with faculty representatives and law students on their submissions • Assisted Finance staff with monthly database revisions in order to ensure quality data.• Entered members’ demographic data into iMIS10 modules, which enabled various departments to utilize• Handled inquiries from those contacting AHLA’s main number as well as the Association’s Member Service Center.• Prepared prospect and new member mailings.• Researched and updated member email bounce-backs and handles email opt-outs.• Ensured that records and documentation were secured in an appropriate manner when the office closed for the evening.