Crystal Allen Email and Phone Number

Nominated and Selected as Q4 Leader of the Quarter • Orchestrated a significant revenue surge in the minibar department, elevating daily averages from $200 to an impressive $1500, showcasing a keen ability to drive sales and maximize profitability.• Pioneered the inception and successful implementation of overnight meal offerings in In-room dining, enhancing guest satisfaction and expanding service accessibility.• Engineered Standard Operating Procedures (SOPs) for various departments, fostering operational efficiency and setting clear expectations for staff, resulting in improved overall performance.• Spearheads the creation of departmental schedules and comprehensive training programs, demonstrating leadership and dedication to staff development.• Played a pivotal role in monthly forecasting and Profit and Loss (PNL) reviews for diverse Food and Beverage outlets, contributing to strategic decision-making and financial success.• Collaborates with the marketing team to devise and execute innovative strategies, elevating the exposure of F&B outlets and contributing to increased customer engagement.• Applies creative and sustainable approaches to boost the daily average check, showcasing an ability to generate revenue growth through inventive ideas that align with the brand’s vision and values.• Selected to join a task force, offering crucial support to another property during peak demand periods, showcasing adaptability and a commitment to overall team success.• Leverages downtime effectively by shadowing and gaining insights into various departments, including housekeeping, front desk, and sales, fostering a cross-functional understanding and enhancing overall operational expertise.• Cultivates strong relationships with local vendors, aligning with the company’s mission of sustainability and inclusion, and contributing to a network that positively impacts both community engagement and corporate values.

Works throughout the hotel to help teach and train fellow team members in our primary payment system Birchstreet. Tracks REO and BEO distributions, updating as well as coordinating various department changing variables throughout the duration of events. Manages In Room Dining and it's team. Streamlines processes to make for a smoother guest experience. Updates reservations and provides guest feedback to other F&B departments while also communicating with the guest to proactively enhance their stay. Trains team members in KYC, Birchstreet, Mini Bar, and In Room Dining.Supports other departments by volunteering to step in when needed in stripping rooms, covering the floor, working as a barista, hosting, bussing and serving at the restaurant.

• Fully supported editorial team with permissioning writers to share content•Increased customer engagement by performing SEO to optimize articles and content on sites•Communicated and built relationships with blog and content writers•Effectively managed company’s social media,blogs and websites•Created graphic design content for articles•Performed research on content opportunities for permission publishing

Responsibilities included developing press materials including press releases, pitches, and clippings for multiple client accounts related to hospitality, restaurant industry and health and fitness.Assisted in planning and execution of social media strategy for multiple clients, including managing social media lifestyle accounts through Hootsuite. Managed and generated media list using Cision Point software to communicate creative pitch angles, info graphics, and press releases.Conducted research and media audits to gain an in-dept understanding of multiple industry markets.Monitored and tracked performance with for brands using equivalency reports and SOWs.Utilized social media networks like Twitter, Instagram and Facebook to increase awareness for clients.

Reported to management with reports of representative’s chats, incoming and outgoing phone calls, as well as time on call. Assisted with overflow of incoming customer service calls, advising customers of loan status, missing paperwork, and supporting documentation, also taking payments for past due accounts. Edited all loan documents, forms, and correspondence before being mailed or emailed to customers.

Responsibilities included guest service, front desk duties, answering phones, cashiering, returning items to sales floor, restocking shelves, assisting all and any departments in need, and occasionally leading team to meet daily sales goals.