Crystal Benjamin Email & Phone Number

• Manage interdisciplinary coordinated care for four doctors and two residents, ensuring medications arrive on time while maintaining a 98% response rate from the specialty pharmacies.
• Coordinate medical procedures with doctors, nurse practitioners, residents, and administrative staff, resulting in high patient satisfaction and increasing patient appointments by 80%.
• Provide care in diverse health systems, ensuring safety and well-being while adhering to MedStar Health Spirit Values… Show more
• Provide care in diverse health systems, ensuring safety and well-being while adhering to MedStar Health Spirit Values, Service, Patient First, Integrity, Respect, Innovation, and Teamwork.
• Update weekly patient-care status reports on medical procedures and appointments for medical doctors, nurse practitioners, physician assistants, and nursing staff, resulting in more effective patient scheduling.
• Collaborate to provide staff cross-training and onboarding for Electronic Health Records (EHR), Revenue Cycle Management system, Scanner Software, and Fax Work Que, improving efficiency in supporting departmental goals.

• Managed large volumes of inbound and outbound patient registration and scheduling calls, including waitlists and cancelations in the athenaIDX Revenue Cycle Management (RCM) system, maintaining current patient.
• Provided customer service—informed patients of their financial responsibility for services, copayments, deductibles, and coinsurance, and assisted patients… Show more
• Provided customer service—informed patients of their financial responsibility for services, copayments, deductibles, and coinsurance, and assisted patients with community resources for financial assistance and.
• Supported the Operation Manager, including registration and scheduling, medical referral requests, communicating patient messages to medical teams, insurance providers, and specialty clinical pharmacies, and.
• Documented patient copays, deductibles, and self-pay transactions in the RCM system, and processed medical referrals, building interpersonal working relationships with the administrative staff.
• Worked with the Internet-based healthcare information systems Carefirst, Navinet, OptumRx, Cigna, and Express Scripts. Show less

• Led the coordination of patient care, ensuring efficient Neurology Clinic patient flow.
• Cross-trained the Medical Assistants on medical procedures, equipment, and medical workflow, improving staff efficiency and increasing quality patient care.
• Provided customer service—monitored, resolved, and routed patient and outside medical facility phone messages to medical clinicians, ensuring timely and effective patient care coordination.
• Acted as liaison between patients and the… Show more
• Acted as liaison between patients and the pharmacy, laboratory, and physicians, explained care plan instructions, and typed and faxed consultation cover letters for test results.
• Scanned and indexed 100 patient medical documents, lab reports, and medical records in the Centricity EHR system within 24 hours, maintaining accuracy in indexing.

• Oversaw daily business operations, including patient care, patient registrations, scheduling, coding, staff management, training, and technical support for the medical practice initiatives.
• Researched incorrect fees, claim rejections, and outstanding accounts, reconciled insurance and patient payments, resolved account disputes, posted insurances and patient payments, and generated cash flow reports.
• Obtained insurance verifications, pre-certifications, and authorizations via phone… Show more
• Obtained insurance verifications, pre-certifications, and authorizations via phone and insurance payer portals. Analyzed and processed over 100 encounters per week according to the CPT-4/ICD-9 codes, obtained missing.
• As the liaison between patients and the insurance companies, pharmacy, laboratory, and physicians, communicated with patients to resolve billing, scheduling, prescriptions, and insurance issues.
• Cross-trained staff on Medical Practice Management System (MPMS) and Electronic Medical Record (EMR) software and equipment, maintaining attention to detail and improving overall staff efficiency.

Associate Of Arts - Aa, Information Technology

Diploma Of Education, Medical Billing Specialist

Diploma Of Education, Medical Assistant