Crystal Benjamin Email & Phone Number

▪ Manage interdisciplinary coordinated care for four doctors and two residents, ensuring medications arrive on time while maintaining a 98% response rate from the specialty pharmacies.▪ Coordinate medical procedures with doctors, nurse practitioners, residents, and administrative staff, resulting in high patient satisfaction and increasing patient appointments by 80%.▪ Provide care in diverse health systems, ensuring safety and well-being while adhering to MedStar Health Spirit Values… Show more ▪ Manage interdisciplinary coordinated care for four doctors and two residents, ensuring medications arrive on time while maintaining a 98% response rate from the specialty pharmacies.▪ Coordinate medical procedures with doctors, nurse practitioners, residents, and administrative staff, resulting in high patient satisfaction and increasing patient appointments by 80%.▪ Provide care in diverse health systems, ensuring safety and well-being while adhering to MedStar Health Spirit Values, Service, Patient First, Integrity, Respect, Innovation, and Teamwork.▪ Update weekly patient-care status reports on medical procedures and appointments for medical doctors, nurse practitioners, physician assistants, and nursing staff, resulting in more effective patient scheduling.▪ Collaborate to provide staff cross-training and onboarding for Electronic Health Records (EHR), Revenue Cycle Management system, Scanner Software, and Fax Work Que, improving efficiency in supporting departmental goals for patient care.▪ Document patient Protected Health Information (PHI) in the EHR, ensuring accurate medical terminology and compliance with policies and regulations, including HIPAA.▪ Collaborate with Humana Military and VA Community Care to obtain pre-certification and authorization for medical treatments, maintain accurate and complete patient registration, on-site insurance verification, and resolve billing discrepancies and referral denials.▪ Support medical clinicians and the leadership team with problem-solving, effective teamwork, and meeting deadlines, including billing issues, patient scheduling coordination, appointment cycles, outside patient referrals, follow-up care, and cancelations. ▪ Took the initiative to develop and implement a cohesive, effective process to enhance positive cross-departmental communication by organizing priorities, simplifying procedures, and ensuring compliance with policies and regulations, improving overall patient care and satisfaction. Show less

▪ Managed large volumes of inbound and outbound patient registration and scheduling calls, including waitlists and cancelations in the athenaIDX Revenue Cycle Management (RCM) system, maintaining current patient demographics and insurance information, and increasing company revenues through on-time submissions of claim reimbursements.▪ Provided customer service—informed patients of their financial responsibility for services, copayments, deductibles, and coinsurance, and assisted patients… Show more ▪ Managed large volumes of inbound and outbound patient registration and scheduling calls, including waitlists and cancelations in the athenaIDX Revenue Cycle Management (RCM) system, maintaining current patient demographics and insurance information, and increasing company revenues through on-time submissions of claim reimbursements.▪ Provided customer service—informed patients of their financial responsibility for services, copayments, deductibles, and coinsurance, and assisted patients with community resources for financial assistance and pre-appointment information.▪ Supported the Operation Manager, including registration and scheduling, medical referral requests, communicating patient messages to medical teams, insurance providers, and specialty clinical pharmacies, and maintaining office staff resources and quality patient care during staff shortages.▪ Documented patient copays, deductibles, and self-pay transactions in the RCM system, and processed medical referrals, building interpersonal working relationships with the administrative staff.▪ Worked with the Internet-based healthcare information systems Carefirst, Navinet, OptumRx, Cigna, and Express Scripts. Show less

▪ Led the coordination of patient care, ensuring efficient Neurology Clinic patient flow.▪ Cross-trained the Medical Assistants on medical procedures, equipment, and medical workflow, improving staff efficiency and increasing quality patient care.▪ Provided customer service—monitored, resolved, and routed patient and outside medical facility phone messages to medical clinicians, ensuring timely and effective patient care coordination.▪ Acted as liaison between patients and the… Show more ▪ Led the coordination of patient care, ensuring efficient Neurology Clinic patient flow.▪ Cross-trained the Medical Assistants on medical procedures, equipment, and medical workflow, improving staff efficiency and increasing quality patient care.▪ Provided customer service—monitored, resolved, and routed patient and outside medical facility phone messages to medical clinicians, ensuring timely and effective patient care coordination.▪ Acted as liaison between patients and the pharmacy, laboratory, and physicians, explained care plan instructions, and typed and faxed consultation cover letters for test results.▪ Scanned and indexed 100 patient medical documents, lab reports, and medical records in the Centricity EHR system within 24 hours, maintaining accuracy in indexing.▪ Managed the Headache and Multiple Sclerosis clinic inventory, medication orders, and medical supplies, ensuring accurate inventory and order completion records.▪ Ensured timely processing of medication and supply orders and completions from Henry Schein. Show less

▪ Oversaw daily business operations, including patient care, patient registrations, scheduling, coding, staff management, training, and technical support for the medical practice initiatives.▪ Researched incorrect fees, claim rejections, and outstanding accounts, reconciled insurance and patient payments, resolved account disputes, posted insurances and patient payments, and generated cash flow reports. ▪ Obtained insurance verifications, pre-certifications, and authorizations via phone… Show more ▪ Oversaw daily business operations, including patient care, patient registrations, scheduling, coding, staff management, training, and technical support for the medical practice initiatives.▪ Researched incorrect fees, claim rejections, and outstanding accounts, reconciled insurance and patient payments, resolved account disputes, posted insurances and patient payments, and generated cash flow reports. ▪ Obtained insurance verifications, pre-certifications, and authorizations via phone and insurance payer portals. Analyzed and processed over 100 encounters per week according to the CPT-4/ICD-9 codes, obtained missing information, and ensured accuracy.▪ As the liaison between patients and the insurance companies, pharmacy, laboratory, and physicians, communicated with patients to resolve billing, scheduling, prescriptions, and insurance issues.▪ Cross-trained staff on Medical Practice Management System (MPMS) and Electronic Medical Record (EMR) software and equipment, maintaining attention to detail and improving overall staff efficiency.▪ Managed staff schedules, allocated staff and resources according to workload, and assured efficient patient care and physician support. Show less

Associate Of Arts - Aa, Information Technology

Diploma Of Education, Medical Billing Specialist

Diploma Of Education, Medical Assistant