Crystal C. Email & Phone Number

Hillsboro, Oregon, United States

Hillsboro, Oregon, United States

Hillsboro, Oregon, United States

Hillsboro, Oregon, United States

Newport Beach, Ca

-Helped office achieve goal of 95% renewal rate within 3 months.-Created more efficient client data base system.-Implemented office management office system to enable sale representatives with clients.

-Provided customer service including cash register operation-Maintained and restocked inventory

-Selected to fraud prevention team which formulated highly effective algorithms for fraud prevention nationwide. -Implementation of this system on a national level resulted in an average of 6.4 million dollars savings monthly.-Assigned as compliance trainer responsible for updating employees on changing laws and regulation on the State and Federal level.-Created and implemented new hire training and development program for the Credit Specialist position.-Collaborated with Loss-Mitigation department to correct improper documentation. Funder (2005-2007)-Finalized funding over $96 million in home loans.-Protected and secured loans through regimented underwriting procedures.-Created, disseminated and enforced standards for loan funding.-Mediator between Title officers and Escrow companies.-Balancing and approving HUD's, approved stipulations on pending loans, proficient in processing loans in all states.Document Drawer (2004-2005)-Auditing loan documents for efficient processing, reduced legal liability, and decreased costs.-Training assistant for document drawers.

-Led Team of 10-12 employees-Responsible for training new team members -Helped create new systems and procedures to ensure product quality.