Crystal Carroll Email and Phone Number

• Managed and built relationships with assigned book of long-term clients via phone, scheduled Zoom meetings, and e-mail, ensuring client satisfaction and retention• Entered relevant information into the CRM system after each contact to ensure quality internal data management• Maximized understanding, confidence, and fluidity of Paycom system through the training of clients and proactively identifying new client users• Set-up and maintained all benefit plans, ensuring proper tax setup/calculation - to include, but not limited to, PTO, health insurance, life insurance, retirement plans, profit sharing, and fringe benefits• Provided one-on-one system training when appropriate• Updated and collected all wire and/or ACH information to ensure payrolls were processed with 100%accuracy• Assisted in the establishment of proper set-up and maintenance of ACA• Ensured appropriate tax set-up for each employee and for client• Collected POAs and TPAs as needed• Assisted client in reviewing, understanding, and if needed, correcting W2s• Expertly managed confidential employee records while ensuring compliance with federal, state, and localregulations• Performed manual calculations as needed for special circumstances such as bonus payments, stockoptions, and/or verifying correctness in wage tax totals• Utilized advanced knowledge of wage and tax laws to develop efficient payroll policies and procedures• Assisted external auditors by providing requested documents during audits• Provided detailed explanations of earnings statements to employees upon request• Analyzed payroll data to identify discrepancies and resolve complex issues in a timely manner

Recruited top talent to maximize profitability.Performed interviews, reviewed resumes, conducted negotiations and hiring.Reduced process gaps while supervising employees to achieve optimal productivity.Identified areas for improvement and implemented appropriate strategies and processes.Maintained current knowledge of industry regulations to amend policies and promote compliance.Discovered and resolved complex employee issues that affected management and business decisions.Lead overall recruitment strategy.Met with plant managers, supervisors, on-site HR team, and liaisons to stay ahead of partners headcount and quality needs.Collected and maintained all payroll, unemployment, and workers compensation information.Kept up daily with all ADA, EEO, background checks, I-9, and E-verify documents.Attended monthly leader development corporate meetings to discuss progress of statewide branches and intentions for upward mobility of team and company.

Maintained ongoing communication and consistent follow-up with potential clients and families who have yet to commit to service.Finalized all Billing and Payroll.Participated in organizational Team Meetings as well as corporate meetings to discuss P&L, AR, and DSO.Developed and created all social media content and website updates that generated increased traffic and interest for both employment opportunities and clientele.Represented and interpreted agency's functions and services to other institutions, public, government agencies, and other organizations.Implemented process improvement to shape organizational culture and optimized procedures for higher efficiency.Mitigated business risks by working closely with staff members and assessing performance.Handled problematic customers and clients.Kept employees compliant with company policies and procedures.Recruited, hired, and trained personnel.Observed each employee's individual strengths and coached to improve areas of weakness.Set, enforced, and optimized internal policies.