Program Management Support as Communications & Outreach Specialist on the Technology Transformation Services Project for GSAWebsite Content Development and Management• Creation and maintenance of content to be published on website pages for the Data.gov• Manage & review site content, plain language editing • Content including blog posts, an open data events calendar, and other announcements and information on data and analytics. Feedback Management• Responding to public feedback for the Data.gov and Feedback Analytics Programs in the form of questions, comments, suggestions, and requests made through the various feedback channels including email, contact pages, and customer relationship management tools. • Proviving timely responses to questions addressed to the Programs and forward inquiries that would appropriately be handled by other agencies or programs to designated leads for those agencies. Account Management• Support of the Data.gov and Feedback Analytics Programs in the management of privileged accounts for agency users with privileges for non-public access to the Programs websites by reviewing and approving account requests as directed by the programs. • Management of the listservs and social media accounts associated with the Programs. Communication and Outreach• Outreach support for introductions, partnerships, meetings (workshops and brainstorming sessions), conferences and other events relating to the Programs.

Communications, Outreach, & Analytics Specialist on the Technology Transformation Services Project for GSAWebsite Content Development and Management• Creation and maintenance of content to be published on website pages for the Data.gov• Manage content through WordPress and GSA’s Federalist• Content including blog posts, an open data events calendar, and other announcements and information on data and analytics. Feedback Management• Responding to public feedback for the Data.gov and Feedback Analytics Programs in the form of questions, comments, suggestions, and requests made through the various feedback channels including email, contact pages, and customer relationship management tools. • Proviving timely responses to questions addressed to the Programs and forward inquiries that would appropriately be handled by other agencies or programs to designated leads for those agencies. Account Management• Support of the Data.gov and Feedback Analytics Programs in the management of privileged accounts for agency users with privileges for non-public access to the Programs websites by reviewing and approving account requests as directed by the programs. • Management of the listservs and social media accounts associated with the Programs. Communication and Outreach• Outreach support for introductions, partnerships, meetings (workshops and brainstorming sessions), conferences and other events relating to the Programs.

Various copy writing, editing, and marketing work for a variety of online companies. Some of my recent clients include author Ryan Klingensmith, Azulio.com, Verticy Learning, and Lessonpathways.com.

Content creation: web articles, conference materials, web content· Editing: technical reports, web articles, papers, presentations· Collaboration on social media content, conference submissions, and technical reports· Public affairs collaboration with: Public Affairs Office, Executive Services Directorate, and the Office of theUndersecretary for the Department of Defense Force Education & Training, and Defense Technical Information Center

Office Associate 2

Email communication, market research, creation of CRM

SEO, blogs posts, educational content, press releases, social media, customer support, CRM

Focus in the private pay marketing department spanned many areas: social media, marketing, copy writing, blog writing, editing, and social media analytics, ad words, Google analytics, SEO. I was also responsible for the creation & implementation of the Referral Rewards program that increased customer retention and generated new customer growth. Created a social media presence and structure to aid in faster support and retention, as well as grow engagement among new and existing customers.Created and maintained a referral rewards program.Wrote, copy edited, and tracked metrics on email sends, landing pages, and marketing materials.

Editing, Writing, Research

I taught all subjects in a self-contained 7th grade classroom at Hope Academy.

I taught 6th grade language arts and science and used the PBIS classroom management system.