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Crystal Cham is listed as Technical Product Manager at Operto Guest Technologies, a company with 22 employees, based in Vancouver, British Columbia, Canada. AeroLeads shows a matched LinkedIn profile for Crystal Cham.
Crystal Cham previously worked as Client Success Manager at Operto and Senior Market Manager at Elevate Rooms. Crystal Cham holds Bachelor Of Commerce (Bcom), Service Management from University Of Victoria.
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Crystal Cham is a Technical Product Manager at Operto Guest Technologies. She possess expertise in goal oriented, teamwork, customer service, microsoft office, direct sales and 6 more skills. She is proficient in Mandarin.
Listed skills include Goal Oriented, Teamwork, Customer Service, Microsoft Office, and 7 others.
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Vancouver, British Columbia, Canada
Operto, the world’s leading property automation and IoT operating system for vacation rentals, hotels, and serviced apartments is revolutionizing guest stays and hospitality management. Through technology that connects teams, guests, managers and smart devices; Operto addresses common friction points to provide fully seamless and personalized stays.
Vancouver, British Columbia, Canada
- Globally onboard clients in North America and Europe to the Operto platform, including setup of IoT devices like locks and sensors- Resolve client issues regarding PMS connections, IoT devices, and platform functionality.- Establish bug ticket escalation process to streamline communication with the Development Team.- Develop client-facing documentation.
Vancouver, Canada Area
- Provide hospitality consultation to partners, advising on property management and OTA strategies.- Drive acquisition of 550+ accounts, transitioning non-hotel accommodations to Elevate Rooms brand.- Reduce onboarding processing time by 66% through form layout optimization.- Secure highest signed commission per contract globally among 9 market managers..
Vancouver, Canada Area
- Acquired 100+ accommodation partners throughout Canada to join Booking.com- Analyze partners' data and competitor rates to devise occupancy and rate optimization strategies.- Educate partners on online travel trends and market dynamics for strategic planning.
Vancouver, Canada Area
- Resolve partner complaints concerning overbooking, parity, connectivity, and invoicing.- Conducted in-person, over-the-phone, and webinar trainings on the Booking.com platform, resulting in the opening of over 90 accounts in a quarter.- Organize partner academies with up to 90% attendance rate, leveraging Mitingu for registration and communication..
Vancouver
- Conduct training sessions for new agents, ensuring they adhered to hotel policies and procedures.- Advised guests about our special facilities and services to increase reservation conversions and occupancy rates.- Efficiently managed over 90 daily check-ins/check-outs, minimizing guest waiting times.- Review credit reports to ensure guest accounts.
Vancouver, Canada Area
- Participate in the promotion of financial planning seminars by conducting marketing research to locate leads and prepared marketing material- Initiate phone calls and built rapport with prospective companies - Input data to automated spreadsheets
Vancouver, Canada Area
- Activate new customers by first listening to the customers’ needs and afterwards recommending phones and plans that best suit their needs- Service existing customers and resolved their complaints through active listening and acknowledging their situation- Up sold customers by advising how the benefits of the additional features could meet the customers’.
Vancouver, Canada Area
- Efficiently manage over 90 daily check-ins/check-outs, minimizing guest waiting times.- Foster seamless interdepartmental communication to ensure exceptional guest experiences.- Execute emergency procedures calmly and promptly, prioritizing guest safety during crises.
Vancouver, Canada Area
- Establish a sales force by on campus recruiting and marketing.- Mentor and develop new sales representatives by delivering sales speeches and providing representatives shadowing opportunities.
Vancouver, Canada Area
- Initiate new client relationships through referral generation, initially establishing rapport before presentations.- Foster customer relationships through attentive listening, understanding, and acknowledging their needs.- Enhance communication skills and expanded a customer base of over 150 individuals.- Improve sales technique through workshop.
Vancouver, Canada Area
- Process reservations, increasing occupancy rates by advising guests of our special facilities and services.- Deliver excellent guest service by attentively addressing their wants and needs throughout their stay.- Adapt promptly to a new property management system.
Vancouver, Canada Area
Other employees you can reach at operto.com. View company contacts for 22 employees →
Eden Wong
Colleague at Operto Guest TechnologiesVancouver, British Columbia, Canada, Canada
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Brian Choi
Colleague at Operto Guest TechnologiesGreater Vancouver Metropolitan Area, Canada
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Ananya Singh
Colleague at Operto Guest TechnologiesBurnaby, British Columbia, Canada, Canada
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Peiman Zhiani
Colleague at Operto Guest TechnologiesNorth Vancouver, British Columbia, Canada, Canada
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Frank Nelson
Colleague at Operto Guest TechnologiesKajang, Selangor, Malaysia, Malaysia
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Jeffrey Leo Oloresisimo
Colleague at Operto Guest TechnologiesSurrey, British Columbia, Canada, Canada
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Emma Strayhan
Colleague at Operto Guest TechnologiesVancouver, British Columbia, Canada, Canada
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Ryan Lowe
Colleague at Operto Guest TechnologiesVancouver, British Columbia, Canada, Canada
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Gourav Bhardwaj
Colleague at Operto Guest TechnologiesSurrey, British Columbia, Canada, Canada
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Nicola Graham
Colleague at Operto Guest TechnologiesSquamish-Lillooet D, British Columbia, Canada, Canada
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Participated in a 4 month international exchange program to Kaohsiung, Taiwan
Quick answers generated from the profile data available on this page.
Crystal Cham works for Operto Guest Technologies.
Crystal Cham is listed as Technical Product Manager at Operto Guest Technologies.
Crystal Cham is based in Vancouver, British Columbia, Canada while working with Operto Guest Technologies.
Crystal Cham has worked for Operto Guest Technologies, Operto, Elevate Rooms, Booking.Com, and Holiday Inn Vancouver Centre.
Crystal Cham's colleagues at Operto Guest Technologies include Eden Wong, Brian Choi, Ananya Singh, Peiman Zhiani, and Frank Nelson.
You can use AeroLeads to view verified contact signals for Crystal Cham at Operto Guest Technologies, including work email, phone, and LinkedIn data when available.
Crystal Cham holds Bachelor Of Commerce (Bcom), Service Management from University Of Victoria.
Crystal Cham is listed with skills including Goal Oriented, Teamwork, Customer Service, Microsoft Office, Direct Sales, Building Relationships, Management, and Marketing.
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