Crystal Christensen Email & Phone Number

Niwot, Co

Provide technical support to in-house and remote usersApplication support, including support for internal users and client access to business systemsSetup, deployment, and continued support of user hardware including PC, phone, AV/Conference equipmentDeployed and providing ongoing support for application servers including managed antivirus and endpoint managementManage scheduling and load balancing of internal data processing, including bi-weekly large scale business critical data processing spanning multiple servers and proprietary applications

Lafayette, Co

Technical supervision and escalation point for first tier support personnel.Requisition, install, and configure network, server, and client hardware for on-site and remote clients.Manage multiple Windows domains including AD, Exchange, GPO, WSUS, and Software Deployments.Deploy and manage virtual machines to provide DaaS and cloud-based hosted software.Provide technical support and customer service for on-site and DaaS clients.

Customer Service/Communications• Provide professional customer service to company and client, while adhering to quality assurance guidelines.• Make outbound follow-up calls to prospective students that have expressed an interest in furthering their education.• Verify interest and qualifications, then transfer prospective students to admissions representatives.