Crystal Cliff Email & Phone Number

Seattle, Washington, United States

Aiding the CEO in orchestrating the major functions of the business using the Entrepreneurial Operating System (EOS).

Seattle, Washington, United States

Buckley, Washington, United States

Created a sustainable business model that offers a product proven to alleviate a problem among its customers. Led a team of 5 through product ideation, prototyping, product development, sales, and marketing. Utilized analytics from Etsy, Google, Facebook, and Instagram to pivot marketing tactics when needed resulting in high customer engagement and sales. -Etsy conversion rate: 3.6%Scrutinized and streamlined vendors to reduce costs and increase profits.-Switched from domestic to international fabric vendor reducing the CPU 66%-Negotiated with labor vendor to reduce time per unit decreasing the CPU 71%Generated $1300 in revenue in the first month.

Washington, United States

Researched and submitted all government filings to legally establish the business. Continued to maintain all annual and quarterly filings. Established the financial management system and maintained AR/AP accounts and conducted account reconciliations. Communicated with vendors for onboarding and offboarding.

Kent, Washington, United States

Worked directly with the owner of Lajoye Cellars to create an integrated marketing plan for their B2B lead generation by conducting market research and presenting mock ups for the top 3 best channels to pursue. Conducted market research and presented 3 segmentation recommendations to expand and engage customers across multiple demographics for Central Ave Pub.

Kent, Washington, United States

Worked directly with the owner of Electric & Folding Bikes Northwest to create a marketing plan to improve sales.Conducted in depth market research and analysis of their current marketing efforts.Presented concise marketing strategies aimed at capturing potential customers' attention and retention.

United States

Oversaw and managed day-to-day operations in multiple households. Provided life coaching, financial advisement, personal assistance, and medical assistance. Life Coaching: used positive reasoning to coach teens through the trials of life so they can make unclouded decisions for themselves. Practiced a self-accountability approach to put them in control of their own decisions. Financial Advisement: investigated financial documents to determine the best plan of action to reduce debt and gain financial freedom. Presented findings in an easy to digest manner. Successfully reduced their mortgage payment by 15.82%, saving almost $7k per year. Personal Assistance: acted as a divorce concierge. Researched and recommended attorneys, assisted in gathering and organizing documents, obtained and completed legal forms, and maintained the calendar of meetings and deadlines. Personal Assistance: assisted with finding housing. Located housing options, contacted property owners and coached client in negotiating a lease agreement. Medical Assistance: traveled to location of patient. Communicated with medical staff at time of discharge from treatment facility. Provided 24 hour care for first 3-5 days post surgery. Monitored patient and kept notes. Administered medications on a strict schedule. Provided nutritious food to aid in the healing process. Assisted patients with personal care/grooming and encouraged light activity.

Wellesley, Massachusetts, United States

Routed inbound calls and scheduled appointments. Maintained CRM records using the dealership database.Pulled work orders for the next day to ensure parts where available to reduce wait time for customers and mechanics. Implemented service department cash monitoring system to reduce cash loss. After initiation cash loss reduced by almost 100%. Demonstrated highly collaborative teamwork and accountability.

Greater Denver Area

Redesigned shop scheduling process. Established a first-in, first-out procedure. Displayed schedule in the shop office for all departments to quick reference: date received, assigned mechanic, scope of work, and position in que. This significantly reduced miscommunication and improved customer satisfaction. Oversaw 8-12 build projects in the shop at any given time. Assisted in maintaining job timeline expectations and successfully arranged jobs with external shops with minimal down time due to timely anticipation of the next steps in the project. Worked with mechanics to write thorough work details on hourly jobs (non-bid jobs) to effectively communicate the scope of work to the customer. This process held the mechanics accountable for their time spent and provided a justification of price to the customer, overall increase customer satisfaction.Reduced returns, on average by 20%, by providing a standardized quality assurance with a detailed check-out process. Increased warranty pay out, on average by 20-30%, by providing a thorough written account of all diagnostic steps, photos of damaged parts, and firm communication with original equipment manufacturers (OEM). Assisted in mechanic new hire process. Reviewed applications/resumes, provided recommendations to hiring manager, processed background checks, and led new hires through organization socialization (on-boarding) process. Maintained detailed customer records in a collaborative MS Access file.

Yuma, Colorado

Increased warranty payout revenue for the storeImplemented strategic work order scheduling processMaintained CRM database in John Deere dealership software program

Yuma, Colorado, United States

Worked to increase membership revenueMaintained membership databaseCoordinated the annual Pheasants Forever eventCoordinated the annual Yuma Days event

Yuma, Colorado, United States

Entered records of sick/injured cowsEntered vet records of cowsPerformed monthly milk sampling of entire herd and sent to labPushed feedAssisted vet with pregnancy checks Assisted staff with treatment of sick cowsAided staff with bottle feeding calvesAided milking staff with cleaning the milking parlor between shiftsOperated the scale house during annual silage harvest

Yuma, Colorado, United States

Assisted vet with exams by restraining animals and/or recording notesAssisted vet with surgeriesMaintained janitorial tasks of the hospital-cleaned exam rooms between patients-cleaned operating rooms post-surgery-prepared instruments for AutoClave-cleaned kennels of boarded and hospitalized animals-restocked suppliesAttended to boarded animals outside of clinic hoursFed and administered medications to hospitalized and boarded animals

Bachelor Of Applied Science - Bas, Marketing And Entrepreneurship, Magna Cum Laude

Awards: 2022 BAS Marketing and Entrepreneurship Award, Cohort 11 Capstone Winning Team Completed Courses: Marketing Fundamentals Marketing.

Associate'S In Science, Honors

Activities and Societies: Biology Club Relevant Completed Courses: Creative & Critical Thinking Psychology Sociology