Crystal Moore Email & Phone Number

East Peoria, Il, Us

Morton, Il

Provide communications and training resources in order to support and embed aftermarket parts planning and protection early with initiatives that help identify opportunities, measure progress, improve processes and sustain gains, in order to strengthen our business model and our brand. Brand advocacy that includes commitment to protecting and growing brand value by utilizing tools, resources and processes to assist the business organization in making educated brand decisions.

Peoria, Illinois, United States

Provides NPI Management Tool Support, NPI Support, Dealer Readiness reporting, Collaboration Process support, Product Support Plan, NPI Product Support Training and non-NPI support. Serves as NPI Product Support Deliverables Owner with responsibility for keeping documentation current. Works as a liaison between M&D EPOs and Product Groups worldwide to provide the timely delivery of parts and technical information for dealers.

Peoria, Illinois Area

Coordinates and leads PIAs and SPIAs in the development of Parts Manual needed to support NPI, revisions, and ECN maintenance. Initiates and tracks work assignments, assists the supervisor with the budget, and ensures completed projects meet customer expectations for content, accuracy, and timeliness. Responsible for teaming with internal and external customers to ascertain appropriate parts information is provided. Expert in product knowledge and authoring processes. Responsible for the training and development of team members. The parts information created facilitates sales of Caterpillar parts and is critical to customers, dealers, and internal users worldwide.

Peoria, Illinois Area

Creates and revises Information Elements (IEs) for service information. Works with product group to research and verify service information. Researches the product in EDS/PRWB. Makes assignments to illustrator. Creates illustrations. Sets up and processes photos, as required. Builds proof books. Works with the information integrator to build document content outline (DCO) for assigned books. Validates service information. Validates electronic delivery of document.

Coordinates and leads PIAs and SPIAs in the development of Parts Manual needed to support NPI, revisions, and ECN maintenance. Initiates and tracks work assignments, assists the supervisor with the budget, and ensures completed projects meet customer expectations for content, accuracy, and timeliness. Responsible for teaming with internal and external customers to ascertain appropriate parts information is provided. Expert in product knowledge and authoring processes. Responsible for the training and development of team members. The parts information created facilitates sales of Caterpillar parts and is critical to customers, dealers, and internal users worldwide..

Peoria, Illinois Area

Job responsibilities included converting parts information data from PABACS authoring system into newer SIS Authoring system. After completion of parts conversion, moved into Parts Author role, creating parts manuals for Engines.

Peoria, Illinois Area

Assembler 3176 Engine Line with multiple responsibilities.