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Crystal Moore is a Lifecycle Specialist at Caterpillar Inc.. She possess expertise in product support, npi support, parts information, technical writing, customer relations and 28 more skills. Colleagues describe her as "Crystal was a very valuable part of my organization for the seven years I was the Director of Technical Information Solutions at Caterpillar, Inc. Crystal moved through several positions during this team, delivering beyond expectations on all of them. She is the consummate team player, an excellent listener and a high achiever. Crystal is deeply knowledgeable about the New Product Introduction Process, particularly those areas impacting product / lifecycle support. She has worked across every Caterpillar product family. She is also an experts in aftermarket parts support in the creation, management, delivery and updating of crucial parts information. As importantly, Crystal is a delight to work with and can be counted on implicitly. "
Caterpillar Inc.
View- Website:
- caterpillar.com
- Employees:
- 58910
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Lifecycle SpecialistCaterpillar Inc.East Peoria, Il, Us
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Life Cycle SpecialistCaterpillar Inc. Sep 2017 - PresentMorton, IlProvide communications and training resources in order to support and embed aftermarket parts planning and protection early with initiatives that help identify opportunities, measure progress, improve processes and sustain gains, in order to strengthen our business model and our brand. Brand advocacy that includes commitment to protecting and growing brand value by utilizing tools, resources and processes to assist the business organization in making educated brand decisions.
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Product Support SpecialistCaterpillar Inc. Feb 2012 - Sep 2017Peoria, Illinois, United StatesProvides NPI Management Tool Support, NPI Support, Dealer Readiness reporting, Collaboration Process support, Product Support Plan, NPI Product Support Training and non-NPI support. Serves as NPI Product Support Deliverables Owner with responsibility for keeping documentation current. Works as a liaison between M&D EPOs and Product Groups worldwide to provide the timely delivery of parts and technical information for dealers.
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Parts Information Project LeaderCaterpillar Inc. Aug 2007 - Feb 2012Peoria, Illinois AreaCoordinates and leads PIAs and SPIAs in the development of Parts Manual needed to support NPI, revisions, and ECN maintenance. Initiates and tracks work assignments, assists the supervisor with the budget, and ensures completed projects meet customer expectations for content, accuracy, and timeliness. Responsible for teaming with internal and external customers to ascertain appropriate parts information is provided. Expert in product knowledge and authoring processes. Responsible for the training and development of team members. The parts information created facilitates sales of Caterpillar parts and is critical to customers, dealers, and internal users worldwide.
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Service Information EngineerCaterpillar Inc. Jun 2005 - Aug 2007Peoria, Illinois AreaCreates and revises Information Elements (IEs) for service information. Works with product group to research and verify service information. Researches the product in EDS/PRWB. Makes assignments to illustrator. Creates illustrations. Sets up and processes photos, as required. Builds proof books. Works with the information integrator to build document content outline (DCO) for assigned books. Validates service information. Validates electronic delivery of document.
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Senior Parts Information AnalystCaterpillar Inc. Jun 2001 - Jun 2005Coordinates and leads PIAs and SPIAs in the development of Parts Manual needed to support NPI, revisions, and ECN maintenance. Initiates and tracks work assignments, assists the supervisor with the budget, and ensures completed projects meet customer expectations for content, accuracy, and timeliness. Responsible for teaming with internal and external customers to ascertain appropriate parts information is provided. Expert in product knowledge and authoring processes. Responsible for the training and development of team members. The parts information created facilitates sales of Caterpillar parts and is critical to customers, dealers, and internal users worldwide..
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Agency Parts Author / Conversion TeamButler Service Group Inc Mar 1998 - Jun 2001Peoria, Illinois AreaJob responsibilities included converting parts information data from PABACS authoring system into newer SIS Authoring system. After completion of parts conversion, moved into Parts Author role, creating parts manuals for Engines. -
AssemblerButler Service Group Inc Jan 1995 - Feb 1996Peoria, Illinois AreaAssembler 3176 Engine Line with multiple responsibilities.
Crystal Moore Skills
Crystal Moore Education Details
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Business Administration And Management, General
Frequently Asked Questions about Crystal Moore
What company does Crystal Moore work for?
Crystal Moore works for Caterpillar Inc.
What is Crystal Moore's role at the current company?
Crystal Moore's current role is Lifecycle Specialist.
What is Crystal Moore's email address?
Crystal Moore's email address is cr****@****cat.com
What is Crystal Moore's direct phone number?
Crystal Moore's direct phone number is +130925*****
What schools did Crystal Moore attend?
Crystal Moore attended University Of Phoenix.
What skills is Crystal Moore known for?
Crystal Moore has skills like Product Support, Npi Support, Parts Information, Technical Writing, Customer Relations, Assembly, Collaboration Solutions, Continuous Improvement, Root Cause Analysis, Pro Engineer, Microsoft Office, Analysis.
Who are Crystal Moore's colleagues?
Crystal Moore's colleagues are Danio Mazon, Varun Malik, Luciana Pegoraro, Chetan Srinivas, James Ramsay, Baraa Hegazy, Stive Ramalho.
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