Crystal Smith Email & Phone Number

Birmingham, Alabama, United States

• Manages escalated customer issues, working to resolve complex problems and improve processes• Identifies and implements strategies to retain customers and reduce churn• Manages and nurtures relationships with key customers to ensure satisfaction and retention• Leverages data analytics to identify customer needs and preferences, tailoring product recommendations to maximize sales opportunities• Executes sales and outside vendor reports, providing actionable insights to senior management for strategic decision-making• Manages a portfolio of key accounts creating strong relationships and serves as a trusted advisor to clients• Develops and maintains comprehensive knowledge of products • Implements efficient order processing and inventory management systems, reducing lead times and improving overall customer satisfaction• Delivers exceptional customer service by addressing and resolving complex client issues, enhancing customer satisfaction and retention

Irondale, Al

• Maintained accurate and detailed records of customer transactions in Excel, ensuring data integrity and compliance with company policies• Developed and implemented an Excel spreadsheet to track products for customers, improving inventory management and order accuracy• Recommended, quoted, and ordered industrial equipment, effectively managing the procurement process and ensuring timely delivery to meet customer needs• Supported outside sales representatives by providing timely and accurate product information, facilitating seamless order processing, and addressing client inquiries, which enhanced sales effectiveness and contributed to an increase in overall sales performance• Cultivated and maintained robust client relationships by delivering tailored solutions and personalized service, increasing customer satisfaction scores

Birmingham, Alabama

• Assisted in the development and completion of financial and product sales Excel reports for corporate customers and sales representatives, ensuring accuracy and timely delivery of critical data• Collaborated with the corporation's IT department on web-based reporting systems, optimizing reporting processes and enhancing data accessibility for all stakeholders• Developed clear and comprehensive instructions for new Excel reports, streamlining report generation and improving the efficiency of financial and product tracking• Analyzed and interpreted sales data to provide actionable insights and recommendations, supporting strategic decision-making and driving business growth

• Executed inside sales, customer service, and support functions, including order entry and invoicing, ensuring seamless transactions and high levels of customer satisfaction• Configured and quoted specialty and standard industrial motors and parts, providing accurate pricing and product recommendations to meet client needs• Implemented a new modification program for submersible motors, enhancing product offerings and increasing customer satisfaction through tailored solutions• Teamed with outside representatives to expand Original Equipment Manufacturers (OEM) and distributor business, contributing to a significant increase in market share and sales volume• Followed up on orders from distribution and corporate clients, ensuring timely delivery and resolving any issues to maintain strong client relationships• Analyzed customer feedback and assisted in driving continuous improvement in sales strategies

Birmingham, Alabama, United States

• Ensured all monthly goals were achieved by maintaining a safe work environment and exceeding customer needs, consistently delivering high levels of performance and satisfaction• Managed safety programs and training initiatives, improving the Experience Modification Rate (EMR) from 0.93 to 0.89 with zero recordable, promoting a culture of safety within the organization• Directed project management activities, successfully overseeing the planning, execution, and completion of projects to meet stringent deadlines and surpass client expectations• Coordinated and executed high-profile events such as the Annual Barbers Indy Race and Seminars and Product Fairs, significantly enhancing brand visibility and fostering industry relationships• Managed interns by preparing their responsibilities and training programs and overseeing their day-to-day activities, ensuring they were equipped to contribute effectively and gain valuable experience in the sales process• Secured and maintained certification with the Women’s Business Enterprise National Council, actively participating in events to strengthen business opportunities and partnerships• Signed and administered customer contracts and managed billing processes, ensuring accuracy and compliance with contractual agreements while cultivating strong customer and vendor relations through regular visits and effective communication

Birmingham, Alabama, United States

• Generated new business and expanded the existing customer base in Northern Alabama by selling electric motors, drives, and mechanical equipment to original equipment manufacturers (OEMs) and distributors• Developed and executed strategic sales plans that resulted in an increase in revenue from key accounts, consistently surpassing sales targets• Cultivated strong relationships with OEMs and distributors through regular site visits and effective communication • Collaborated with internal teams to provide customized solutions and support for clients, ensuring seamless integration of products and services into their operations• Delivered compelling sales presentations, effectively showcasing the benefits and features of electric motors, drives, and mechanical equipment to prospective clients• Coordinated and attended high-profile trade shows, effectively showcasing products and services to key industry stakeholders to increase brand visibility and the expansion of new business channels

Birmingham, England, United Kingdom

• Provided comprehensive customer service and marketing support for the service center, including purchasing, outsourcing, project tracking, quotations, and customer follow-up, ensuring seamless operations and high customer satisfaction• Created a robust distributor and customer network database, enhancing communication and streamlining the tracking of customer interactions and transactions• Implemented the Mechanical Exchange Program, improving service offerings and increasing customer retention through efficient and cost-effective solutions• Managed the outsourcing of small repair business, optimizing resource allocation and reducing turnaround times, resulting in an increase of service efficiency• Tracked and analyzed project progress, ensuring timely completion and alignment with customer requirements, contributing to an improvement in on-time delivery rates

Birmingham, Alabama, United States

• Led sales efforts generating $6M in annual revenue, three times more than the next highest-performing sales representative, demonstrating exceptional sales acumen and market dominance• Provided exceptional customer service and support to Senior Management and Executives of the largest customer base, ensuring satisfaction with new products and services• Configured specialty motors to meet specific customer environmental requirements, accurately quoting and following up on orders to ensure timely delivery• Managed order entry and billing processes, maintaining accuracy and efficiency to support seamless operations and customer satisfaction• Consistently met or exceeded sales plans by leveraging a deep understanding of customer needs and offering tailored solutions• Coordinated with internal teams to address and resolve customer issues promptly, ensuring a positive customer experience and fostering long-term relationships

Birmingham, Alabama, United States

• Assisted in expanding the training business by developing additional business channels across the United States and Canada, significantly increasing market reach and revenue• Developed and updated marketing catalogs and product sheets, ensuring accurate and compelling presentation of products and services to potential customers• Created and delivered impactful sales and marketing presentations to employees, distributors, and customers, enhancing product knowledge and sales effectiveness• Trained field personnel on products and marketing strategies, equipping them with the skills and knowledge necessary to drive sales and customer engagement• Established standardizations to assist field personnel, streamlining processes and improving consistency in customer interactions and service delivery• Initiated, created, and implemented a global customer database, enhancing customer relationship management and providing valuable insights for strategic decision-making

Birmingham, Alabama, United States

• Managed the training business, overseeing marketing, profit management, scheduling, configuration of sales quotations, financial analysis, and reconciliation, ensuring profitability and operational efficiency• Created and presented monthly reports and sales presentations for internal and external customers, providing insights and driving informed decision-making• Trained new and existing employees on effectively managing the training business, enhancing team capabilities and operational performance• Served as a Customer Satisfaction Council Member, contributing to initiatives that improved customer satisfaction and loyalty• Assisted in the design and development of a comprehensive training database, streamlining data management and improving accessibility for users• Received the Performance Plus Team Award for Outstanding Teamwork, recognizing exceptional collaboration and contribution to team success

Associate'S Degree, Professional Administration

Osha 511 Standards For General Industry

Countinuing Education, Business Administration And Management, General