Crystal Huddleson Email & Phone Number

United States

United States

Personal assistant for adults with disabilities.

United States

Chico, California, United States

• Process respiratory and medical equipment orders.• Customer service over the phone and in person. • Managing intake and field technicians.

Chico, California, United States

• Lead a team of 17 Advocates and 3 Super Advocates who work on a Dedicated client account. • Partner with other leaders for Elite model locally and nationally to enhance collaboration and develop consistency.• Work with the Account Management Teams and Clients of Elite groups to resolve escalated issues and drive process improvements. • Supported Elite agents in the migration of digital Click to Chat, through Genesys, and helped leaders create dashboard views to ensure all had ability to view capacity and wait times. Additionally, helped peers with historical reporting and transcripts. • Guided Super Advocates (Team Lead) throughout the process of developing the necessary skills to lead, coach, develop, and support.• Co-directed local Supervisor meetings, helping build a stronger team and address inconsistencies. • Managed performance plans, attendance, policies, metrics, KPI’s, and behaviors. Including corrective action plans and yearly reviews.• Support escalations for high touch escalated member cases. • Play a key role in hiring, recruiting, and process improvement for onboarding. • Chosen as a Service Hero finalist for 2020.

Chico, California, United States

• Chosen as a 2016 Service Hero, representing the top 1% of the company.• Piloted and directed the Commitment Team until the project was launched nationally. • Participated in Tier 2 training to better support my knowledge and boost issue resolution capabilities, surrounding claim processing. • Worked closely with a variety of business partners on escalations and client matters. • Led a high touch dedicated team, working closely with the Account Management Team and participated in monthly call reviews with the Client. • Provided regular feedback and coaching to my direct advocates to help them develop and strengthen their skills. • Managed performance plans and corrective action as necessary. • Championed Nexidia during implementation and validation, for my site, and continued to support Chico as the Nexidia Super User: educating, reporting, views, updates, etc.

Chico, California, United States

• Provided excellent customer service to our Highly Designated members.• Became the Benefit Advocate Champion for my team after our migration to the Advocate4Me model.• Supported new hire training classes as an on-the-job training coach and solely managed the learning and development center. • Piloted the Commitment team, became team lead, turned into Interim Supervisor until promoted.

United States

• Performed cuts, color, perms, styling, permanent straightening, beaded extensions, nails, waxing, etc.• Managed back bar inventory. • Bookkeeping.• Appointment scheduling and management.• Relationship building and client retention. • Product sales.

Chico, California, United States

• Front desk, answering calls, greeting clients, scheduling, cash register, & inventory.

Engineering, 3.86

Currently studying to obtain an associates degree in engineering, then transferring to a California University to obtain a bachelors.

Certificate, Cosmetology/Cosmetologist, General

Obtained Cosmetology License in California