Crystal E. Email & Phone Number

• Achieved 100% increase in program engagement and doubled operational team size, including a 100% increase in coaching staff, by recruiting top-tier professionals, driving 3 year rapid program expansion in 7 months.• Spearheaded the vision for global expansion of the NGL program, transforming it into a strategic Research and Development department, gaining board member support and positioned the program for international influence and recognition, significantly increasing global outreach and impact.• Implemented program fees, generating revenue for the first time, while strategically positioning the program for sustainable growth by expanding offerings and cultivating multiple revenue streams through visionary leadership.• Directed the team in refining the program curriculum to ensure contemporary relevance, emphasizing leadership development, advanced project management skills, and industry-specific expertise, driven by my strategic vision.• Forged strategic relationships with C-suite and consulting executives to secure influential guest speakers, mentors, and sponsors, enhancing the program's educational offerings, leading to a 85% to 100% customer satisfaction rating from end users.• Transformed the operational staff by hiring 12 of 16 positions, creating a highly skilled team that reduced operational stoppages by 4 weeks, enhancing program efficiency and achieving strategic objectives.• Spearheaded a strategic business analysis, recruiting an analyst to engage stakeholders and pinpoint key pain points. Empowered cohort participants to propose innovative solutions, resulting in one team winning the opportunity to implement their idea and drive transformative change.• Implemented resourceful budget management practices to optimize resources during the program’s early phases.• Transformed communication by shifting from WhatsApp to Slack, fostering collaboration and cohesion among teams, while enhancing overall communication effectiveness in the program.

United States

• Executed meticulous on-set preparations, ensuring a seamless production environment for the mentorship and mastermind podcast.• Prioritized guest experience, fostering a comfortable and collaborative atmosphere during recordings to enhance overall content quality.• Oversaw audio and visual elements with precision, ensuring optimal recording conditions and high-quality production standards.• Recorded podcast episodes, utilizing technical expertise to capture clear and engaging content.• Played a key role in enhancing production quality by actively managing lighting arrangements for visually appealing results.• Contributed to content development by assisting in the creation of thoughtful questions and cue cards for both guests and the host.• Demonstrated exceptional relationship management skills by fostering positive connections with guests and technical personnel, both during and after production.• Cultivated and maintained partnerships with technical collaborators, ensuring smooth collaboration and ongoing support for the podcast.

San Francisco Bay Area

• Utilized Jira as a strategic tool to meticulously organize and streamline the project, ensuring optimal efficiency in tracking milestones, timelines, and resource allocations during the website revitalization initiative.• Conducted a thorough needs assessment, gaining insights into the non-profit's objectives, target audience, and desired website functionalities.• Developed a comprehensive project plan, delineating milestones, timelines, and resource needs for the website revitalization initiative.• Collaborated with content creators to devise a strategy aligning with the non-profit's messaging, ensuring coherence across all web pages.• Engaged key stakeholders, including program managers and communication teams, to collect requirements and harmonize website goals with organizational objectives.• Spearheaded a website redesign initiative, guiding a team to elevate the overall user experience.• Led a comprehensive feasibility study, collaborating with cross-functional teams to evaluate the viability and functionality of website tools and vendor contracts.• Orchestrated the creation of wireframes and mockups, ensuring alignment with project goals and stakeholder expectations.• Managed stakeholders effectively, guiding teams through the intricacies of program implementation within the chapter website.

San Francisco Bay Area

•Initiated project by gathering requirements for Next Gen Leaders instructional and training modules, laying the groundwork for a well-structured plan.•Developed a strategic business case, aligning project objectives with organizational strategies and value-driven goals.•Collaborated with stakeholders to refine objectives, adapting scope to match evolving business needs and strategic vision.•Led creation of a comprehensive lesson plan, enhancing engagement and knowledge retention for optimized learning.•Engaged industry experts to create a coherent learning journey, facilitating effective knowledge transfer for participants.•Provided innovative learning modules, enabling participants to formulate insightful business cases and bridge theory with application.•Guided implementation of modules, refining participants' presentation skills for effective communication with high-level executives.•Orchestrated captivating closing presentation, highlighting achievements of participants and operational team members for a successful program conclusion.

Silicon Valley, California, United States

•Vetted potential speakers for the organization's annual symposium, ensuring diversity and excellence in event lineup.•Researched and evaluated venue options, successfully identifying a centralized location within budget constraints and equipped with necessary facilities for a successful event.•Developed multiple schedule iterations, enabling upper management to visualize event possibilities, leading to a more engaging and diverse speaker lineup.•Created a proposal to implement Slack for improved team communication and coordination. As a result, I transitioned our team from email to Slack, therefore improving collaboration and significantly reducing email volume.

San Francisco Bay Area

•Orchestrated project data sheets for clear alignment, presenting vital project details for informed decision-making across teams.•Expertly managed Jira product backlogs, collaborating cross-functionally to prioritize user stories, enhancing planning precision.•Led agile sprints in Jira, showcasing task mastery, ensuring on-time project execution, and objectives alignment.•Tracked sprint progress through JIRA, maintaining real-time task insights for adaptive decision-making.•Conducted sprint reviews, involving stakeholders for iterative project improvement and valuable feedback.•Spearheaded project charters, schedules, and meticulous docs, fostering clear project vision and direction.•Crafted detailed Work Breakdown Structures (WBS), ensuring precise task planning and streamlined resource allocation.•Analyzed and resolved challenges within change requests, ensuring seamless project outcomes and stakeholder satisfaction.•Enhanced project meetings, delivering actionable recommendations, fostering collaboration, and productivity.•Identified project risks, implemented proactive risk management strategies, minimizing disruptions and ensuring success.•Customized Trello workspaces for diverse projects, creating dedicated hubs for streamlined task tracking and collaboration.•Developed comprehensive project management plans in Trello, utilizing markdown for transparent communication of objectives.•Utilized Trello to track hybrid projects, providing real-time insights into progress, tasks, and updates.•Created meticulous release plans for hybrid projects, ensuring successful project launches and stakeholder satisfaction.•Produced detailed sprint summaries, offering insights into achievements, challenges, and actionable strategies.•Crafted project status reports, supplying leadership with accurate overviews, identified risks, and mitigation strategies.•Executed project closure activities, ensuring seamless transitions, and capturing invaluable lessons learned.

• Coordinated detailed domestic and international travel, including flights, hotel, ground transportation, cruises, restaurant reservations, activities, tours, and related logistics for individuals and groups• Evaluate services and facilities of subcontractors and vendors to meet client requirements• Networked with other travel professionals to gain insight into unique opportunities• Completed extensive training to learn various aspects of the travel industry; uploaded assigned software, booked travel at discounted prices, and recorded expenses

• Created and delivered learning programs for over 1500 clients, using agile methodologies • Managed and directed up to 6 simultaneous programs, with up to 35 clients per project• Managed 10 month long programs per year, broken into 10-12 agile projects, lasting 2-4 week intervals• Prioritized, organized, and leveraged client time effectively through forward planning and resource allocation strategies• Empowered clients to utilize efficient program processes to maximize success and meet deadlines• Directed and led multiple leadership positions, including Department Chair; drafted strategic plan with aligned proposals to secure funding/resources, coordinated workshops and demonstrations, and evolved internal company support.• Cross departmental team collaboration to managed and directed client facing public events that promoted positive company values, education, and community interactions; presented company needs and fundraised thousands of dollars.• Implemented norms to enhance equity in the workplace; served diverse client populations with differing abilities to enhance team success.• Co-piloted computer-based training modules; modernized learning platform for clients.• Scheduled and hosted meetings via Zoom, Google Meet, and Webex; effectively engaged clients, resolving all questions/concerns.• Deescalated charged stakeholder meetings by focusing on shared values, common goals, and data; improved client outcomes by 75%.• Responded professionally to stakeholder requests via email, in-person, and telephone; established harmonious relationships to solidify myself as the primary point-of-contact.• Orchestrated $55K+ in revenue for international educational travel; held pre planning sessions to educate clients and stakeholders and responded to questions/concerns; enriched lives of participants.• Designed and created digital instructional modules/tools to be delivered on Canvas; streamlined online/hybrid workflow for employees and clients.

Santa Clara County, California, United States

• Achieved 90% success rate in reversing negative slack for clients experiencing deep goal/schedule deficits; reviewed client data; prescribed and administered strategies to meet goals/deadlines and solicited assistance from internal and external resources. • Created a marketing/advertisement strategy that catapulted client interest in company objectives by partnering with external stakeholders and raising funds to support company’s philanthropic goals. • Achieved 94% success in client mastery and proficiency of training modules and instruction.

Santa Clara County, California, United States

• Maintained accurate records and communicated frequently with stakeholders and consultants about client success management; proposed resolutions that yielded constructive outcomes.• Executed creative training modules utilizing techniques such as simulations and cooperative learning to enhance client buy-in, engagement, and retention.

Santa Barbara County, California, United States

• Collaborated and engaged stakeholders and consultants regarding client success; earned support and modified project to accommodate newly modified client requirements. • Interfaced with cross-functional departments to share training resources; strengthened student learning goals.

Master Of Education - Med, Secondary Education And Teaching, 4.0

Technical Project Management | Scrum Master Certification

In UC Berkeley's Technical Project Management bootcamp, I excelled in hybrid and waterfall project management. Notable skills: Developed.

Project Management And Business

Bachelor'S Degree, Sociology And Philosophy