Crystal Gates Email and Phone Number

● Served as a liaison for military families to command leadership to ensure needs offamilies within the HMLA-369 squadron were met in a timely manner.● Lead communication and relationship workshops to spouses, family members andcommunity representatives to better understand the differences of the military.● Successful in cultivating relationships with leaders in the San Diego Community to helpsupport better awareness of military family’s needs to include but not limited to City ofVista representative, In and Out Corporate, North County Economic DevelopmentCorporation.● Recruit and maintain a strong volunteer base to assist in the coordination of events,family days and spouse activities● Coordinate over 400 volunteer opportunities within the community specifically for ourActive Duty Military Personnel.● Provide mentoring and coaching to over 100 military spouses focused in the area ofcommunication, understanding the ways of an HMLA, volunteering and communitysupport importance.● Working with 3 Commanding Officers over my career, I was able to adjust andadapt my mission to meet their vision and continue with a strong volunteer base.

Provided support to 25+ delivering mothers, ensured that labor was safe, a little easier and sometimes fasterOffered continual emotional, physical and informational support that they provide during pregnancy, birth, and postpartum to parents who did not have family close due to the Military members duty station in Japan Provided friends and family members in the States updates on how things were progressing

Key Volunteer Coordinator HMLA/T 303 2007 – 2009 Under the Direction of Lt Col Mark E Sojouner CO, LtCol Michael CunninghamXO Assisted in the shifting to the New Pardiem at the time of PCS - Managed and assisted with the direction of key volunteers, militaryfamilies and their dependants. Headed and ran monthly meetings of HMLA/T 303 Key Volunteers. Assisted in the updating of family calltree and passing of official word. Assisted in the planning and execution of multiple family days and events. Provided command outreach,support and assistance to the military families as well as assisting Marines to attain and maintain personal and family readiness. Served aspart of the unit commander's Family Readiness Command Team at time of PCS. Attended Family Readiness Command Team meetings forboth Squadron and MAG as well as Volunteer Appreciation events related to the unit, MAG and Base wide. I was one of the primary representatives which provided the command family readiness. Key Volunteer Coordinator HMLA/T 303 2007 - 2008 Under Direction of LtCol William McCrary CO, LtCol Wade XO Key Volunteer Coordinator HMLA 369 2005 - 2006 Under Direction of LtCol Thomas Weidley CO, Maj. Ricardo Martinez XO Key Volunteer Coordinator HMLA 369 2003 - 2005 Under direction of LtCol Michael Lawrence CO, LtCol Harry Hewson XO Key Volunteer HMLA 369 2001 - 2003 Under direction of LtCol Michael Rocco CO, Maj Shane Stover XO

Managed the surrogate database, interviewed and accepted surrogates based on their eligibility and requirements ofthe program. Managed the recipient database, interviewed and matched to appropriate Surrogate. Managed their case including but notlimited to clinic appointments, insurance dealings, working closely with both the recipients, surrogates, doctors and nurses to have acontinued good line of communicatoin to assist in the smooth arrangement from beginning to delivery and after updated website, files,program paperwork and additional duties as necessary to include but not limited to front desk, receptionist, back up for egg donationprogram and support coordinator of program.

Work remotely from home coordinating dates for weddings and banquets at the facility. Also providethe bride and wedding party with guidance the day of the wedding. Maintain active involvement in local bridal shows and assist in thepreparation of each event. Am on hand the day of event to ensure a smooth and tranquil event and environment for all parties involved.

Provided a safe and clean environment for the children in my care. Also provided them with a variety ofage-appropriate activities, as well as food and rest periods. Maintained up to date files on all children in care as well as carrying theappropriate license and training to continue an exciting environment.

Oversee and supervise the customer service department of 3 people. Review and process both domestic andinternational sales orders and returns. Receive incoming calls from the Company’s account base, and sales representatives. Support SaleRepresentatives as well as sending out marketing collateral. Create and maintain spreadsheets for large accounts to assist in the tracking ofsales. Process credit/debit memos as well as some light filing. Additional duties include pulling and shipping all samples to salesrepresentatives as well as providing trade show support (setup and teardown) and booth management. Maintain account status in regards torouting and timely shipments.

Review and process both domestic and international sales orders and returns. Receive incoming calls from theCompany’s account base, and sales representatives. Support Sale Representatives as well as sending out marketing collateral. Create andmaintain spreadsheets for large accounts to assist in the tracking of sales. Process credit/debit memos as well as some light filing.Additional duties include pulling and shipping all samples to sales representatives as well as providing trade show support (setup andteardown) and if necessary booth management. Maintain account status in regards to routing and timely shipments.

Customer Service Representative - Receive incoming telephone calls from the Company’s account base, sales representatives andconsumers. Also, made calls out to both the Company’s account base and sales representatives. Provided telephone support as well asinitiating documentation support for the Sales Department. Wrote sales orders, reviewed sales orders for accuracy from salesrepresentatives and processed debit/credit memo’s. Additional duties include handling return/repair calls and from time to time the actualprocessing (data entry) of sales orders. *Continued extra curricular support for the company by assisting at each scheduled PhysicalInventory. Order Processing Clerk - Reviewed and processed both domestic and international sales orders. Responsible for maintenance of theCompany’s Return Authorization Record. Promoted into the Customer Service Department within ten months. *All the while I continuedto assist the Company during scheduled Physical Inventory. Receptionist - Hired when Company made a decision to dissolve two receptionist positions into just one main receptionist. As the soleindividual to handle all the Company’s incoming calls both local and toll free utilizing a multi-line switchboard and p.a. system. The day-to-day high volume number of calls received ranged anywhere from 500 calls and up. Promoted to Order Processing Clerk within sevenmonths after being hired. *Assisted with Physical Inventory whenever Scheduled.

one of 4 receptionists receiving and transferring the Company’s incoming calls both local and toll-free utilizing a multi-line switchboard and p.a. system. The day-to-day high volume number of calls received ranged anywhere from 1500 calls and up. Assisted with various paperwork and mailings from all departments, filing and alphabetizing invoices, overdue notices, and more. Greeted and escorted guests as necessary.