Crystal Gonzalez Email & Phone Number

Orlando, Florida Area

Effectively and professionally manage two affordable communities totaling 344 units.Managing day to day events on the community including, collection of rent, resolving delinquent accounts, walking apartments with move-out residents Scheduled property maintenance work orders and supplied direction to the Maintenance Team as well as supervised all contract work done on the community.Coordinated monthly property events to increase resident satisfaction.Prepared daily, weekly and monthly reports and preparing back up documentation for financials as well as tracking and following a strict budget.Daily inspections of the property, including vacant, model and amenities areaManaged and controlled payroll, and all other property expenses. Maintain cash flow, concession and marketing plans.Processed rent payments and worked delinquents to keep delinquency under 2%.Work daily with social mediaPerformed auditing of tax credit files to ensure a successful state audit.Effectively managed a staff of 9 employee's

I manage 304 apartment homes and a staff of 9.

Effectively and professionally manage a 169 unit affordable communityManaging day to day events on the community including, collection of rent, resolving delinquent accounts, walking apartments with move-out residents and managing a four person staff.Scheduled property maintenance work orders and supplied direction to the Maintenance Team as well as supervised all contract work done on the community.Coordinated monthly property events to increase resident satisfaction.Prepared daily, weekly and monthly reports and preparing back up documentation for financials as well as tracking and following a strict budget.Increased Economic Occupancy from 92% to 98% in three months.Increased occupancy from 82% to 100% with in three months and kept it this way for over a year.Daily inspections of the property, including vacant, model and amenities areaManaged and controlled payroll, and all other property expenses. Maintain cash flow, concession and marketing plans.Processed rent payments and worked delinquents to keep low delinquency.Work daily with social mediaPerformed auditing of tax credit files to ensure a successful state audit.Received a 95% on shopping report.

Took applications and processed them for move in.Entered traffic daily and assisted the community manager to insure leasing staff was doing the same.Wrote work orders and performed follow up calls.Assisted the manager and regional manager in ideas to increase income.Processed rent payments and audited ledgers to keep low delinquency at average of 2%.Received a 99% on shopping report.

Gave 100% to Customer Service standards for each specific property needs.Complete maintenance request and follow up calls to insure accuracy of service.Received a 98% on shopping report in the first 5 months of service.Maintained great customer service feedback on comment cards given out on traffic, move- ins and renewals.Maintained a closing ratio of 70% on qualified traffic.Worked closely with section 8 workers to insure move-in process was as smooth as possible.Entered all traffic daily and completed follow up calls and "thank you" letters weekly.

Education record

Bachelor Of Business Administration (B.B.A.), Business Administration

2003 2004- NALP Certification / Apartment Association of Greater Orlando Fair Housing, Effective Time management Skills, Microsoft Excel.