Crystal Jester Email and Phone Number

Resolved escalated customer service inquiries and complaints to maintain satisfaction.Coached and mentored service representatives to deliver polite, professional customer interactions.Supervised large teams with guidance, support and direction for high-quality customer care.Collaborated with other departments to address recurring customer concerns, improving overall service quality.Coached employees through day-to-day work as well as complex problems.Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.Maintained up to date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.Researched and corrected customer concerns to promote company loyalty.Championed a customer-centric approach within the team, consistently.Completed bi-weekly payroll for 40 employees.Managed supervisor itinerary and appointments and streamlined scheduling procedures.Built highly efficient administrative team through ongoing coaching and professional development opportunities.Fostered strong relationships with key accounts by providing personalized care and attention in managing their concerns.Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.

Collaborated with other departments to streamline processes and improve the overall customer experience.Responded to customer calls and emails to answer questions regarding products and service standards.Handled customer complaints professionally, ensuring prompt resolution and follow up actions as necessary.Resolved customer service issues using company processes and policies and provide updates to customer.Trained new team members by relaying information on company procedures and safety requirements.Managed approximately 30 incoming calls, emails and faxes per day from customers.