Crystal Lane Email and Phone Number
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Crystal Lane is a Driving Agile Excellence | Agile Transformation Leader | Champion of Continuous Improvement | Human-Centered Development Coach at JPMorgan Chase & Co.. She possess expertise in project management, customer service, leadership, team leadership, management and 30 more skills. Colleagues describe her as "I am proud to worked with Crystal as she has help me grow as a leader and continue expand her IT knowledge. Crystal was one of those people who continues to raise the bar for the team and at the front of the line to take on all new challenges. I am so proud of her and look forward to seeing her career grow." and "I was a customer of Crystal in the configuration space. Whenever I called she was always there. She would help me through some thorny problems with poise a grace. I always knew I could count on her. I hope I get a chance to work with her again. "
Jpmorgan Chase & Co.
View- Website:
- jpmorganchase.com
- Employees:
- 286575
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Senior Agility Lead - VpJpmorgan Chase & Co. Dec 2023 - PresentHouston, Texas, United States
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Agility Lead - VpJpmorgan Chase & Co. Jul 2021 - Dec 2023Houston, Texas, United States
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Senior Information Technology AssociateJpmorgan Chase & Co. Nov 2017 - Jun 2021Houston, Texas Area- Agility Lead and Agile Champion - Coaching, Backlog Prioritization, Jira Management- ServiceNow Enterprise Implementation - Incident Management, User Acceptance Testing- Production Assurance - Incident Management, Production Management, Senior Response Team
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Lead Business AnalystDxc Technology Mar 2015 - Aug 2017Houston, Texas Area● Led company separation project to logically partition Configuration Management Database of all assets within 8 month time-span after comprehensive risk assessment● Application Portfolio Management lead managing new applications thru retirement, promoting team coordination and reliable task completion● Managed baseline configurations for 600,000+ physical and logical Configuration Item assets● Performs audits and reporting of the Configuration Management Database ensuring data accuracy supporting the upper management business decision making process● Configuration Management Database process manager controlling updates and changes for both internal and external customers● Primary liaison for global support team -
Major Incident Manager Regional LeadHp Jan 2014 - Mar 2015Houston Area, Texas● Ensure 100% availability of 2000+ applications and infrastructure assets● Decreased average service disruption time by 50% by rapid response to incidents● Facilitate incidents with high financial/brand impact from discovery to resolution● Increased customer satisfaction by 2% through service focused initiatives● Collaborate with cross-functional teams to proactively resolve incidents and mitigate impact to customers/partners ● Compose and distribute communications to global subscribers in the business and executive IT communities -
Business AnalystBp Jun 2013 - Aug 2013Houston, Texas Area● Built and implemented MS Project plan supporting change activities on the $15M Strategic Confirmation Project● Conducted process analysis and wrote concise documentation for functional confirmation implementation● Developed process flow diagrams for enterprise commodity confirmations● Modeled requirements in use cases and facilitate walk-through meetings, resulting in fewer changes during testing● Performed user acceptance testing● Generated data mapping to support template development
Crystal Lane Skills
Crystal Lane Education Details
Frequently Asked Questions about Crystal Lane
What company does Crystal Lane work for?
Crystal Lane works for Jpmorgan Chase & Co.
What is Crystal Lane's role at the current company?
Crystal Lane's current role is Driving Agile Excellence | Agile Transformation Leader | Champion of Continuous Improvement | Human-Centered Development Coach.
What is Crystal Lane's email address?
Crystal Lane's email address is cr****@****ase.com
What is Crystal Lane's direct phone number?
Crystal Lane's direct phone number is (800) 292*****
What schools did Crystal Lane attend?
Crystal Lane attended University Of Houston, C.t. Bauer College Of Business.
What skills is Crystal Lane known for?
Crystal Lane has skills like Project Management, Customer Service, Leadership, Team Leadership, Management, Time Management, Access, Software Documentation, Business Analysis, Teamwork, Sharepoint, Analysis.
Who are Crystal Lane's colleagues?
Crystal Lane's colleagues are Sesha Sai Sandeep Rachamalli, Farzaneh Gohari, Ashish Nair, Srinivas Prasad, Prasanna Shanbhog, Vijayalakshmi Suresh, Loganathan J..
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