Crystal Lowe Email & Phone Number

Atlanta, Georgia

Georgia Dome

Act as primary contact for assigned Executive members. Establish and maintain a friendly rapport via telephone calls, correspondence and/or personal visits with all assigned accounts.Responsible for acting as back up on all other Executive member accounts. This includes knowledge of ticketing procedures, event set-up, housekeeping, parking and engineering responsibilities, food service procedures, etc.Lead the coordination of several departments’ efforts in maintaining and servicing the Executive Level to assure a quality product is offered to all Executive members.During events, evaluate the services being provided to the Executive members. Where concerns exist, actively participate in rectifying or upgrading those services at that time and follow-up with the appropriate department after the event.Provide information to inquiries and resolve complaints.Coordinate with related associates in providing and maintaining Best in Class to the Executive members. Plan and execute addition of new or revised services to be offered to Executive members as amenities of the program.Plan, execute and host special events for Executive members such as the East Lake Golf Tournament, Executive Member Tailgate & Club Seat Renewal Party.

Recruited, hired and retained quality guest services specialists for the Event Services Department.Orientated employees to business and event operations to achieve organizational goals.Cross trained Gate personnel to support and assist receptionist as required.Forecasted, monitored and controlled budget including labor expenses, supplies and uniforms.Increased tour revenue by over 75% in the past two fiscal years.Coordinated with purchasing on the procurement of departmental supplies and equipment.•Suggested and implemented daily operational procedures to ensure total guest satisfaction.Developed training manual and standard operating procedures for Guest Services.Facilitated TEAM Training (Techniques for Effective Alcohol Management) for select event day staff.Assisted and supported Administration Manager in coordinating ADA accommodations.Supervised scheduling and management of 150+ of guest services specialists for events in accordance with labor requests.Trained and motivated employees to meet and exceed customer service expectations on event and non-event days through the development and implementation of a comprehensive training program.