Crystal Fox Email & Phone Number

• Promoted to lead month end process manager for a major client within six months, receiving commendations from Client COO for outstanding service.
• Enhanced accounts receivable management by establishing ACH payments and effectively escalating past due accounts, resulting in improved cash flow.
• Ensured timely and accurate sales and use tax filings on a monthly, quarterly, and annual basis, maintaining compliance and avoiding penalties.
• Led month-end close procedures, including detailed reconciliations of inventory, payroll, and bank accounts, ensuring accurate financial reporting.
• Streamlined vendor onboarding and direct deposit processes, improving vendor relations and efficiency.
• Successfully managed invoice disputes and refund processing, leading to higher customer satisfaction.

Bedford, Virginia, United States

• Delivered comprehensive accounting services for the entire firm, resulting in accurate financial reporting and compliance with regulatory standards.
• Optimized billing by implementing a tracking system for billable hours, leading to an increase in billable revenue and improved client transparency.
• Enhanced the invoicing process by managing customer invoicing, cutting the invoicing cycle time and ensuring timely payments.
• Prepared and organized legal documents, including advance directives, powers of attorney, wills, and deeds.
• Resolved customer conflicts with a high satisfaction rate, maintaining strong client relationships and trust.
• Managed phone operations, handling high-volume calls and ensuring client inquiries were addressed promptly and professionally.

Lynchburg, Virginia, United States

• Enhanced customer service standards, leading to an increase in positive online reviews and a rise in repeat customers.
• Resolved conflicts efficiently among employees and customers, maintaining a positive and productive work environment and increasing overall customer satisfaction.
• Conducted detailed Profit and Loss reviews, identifying key areas for cost reduction and increasing overall monthly profits.
• Optimized staff scheduling, ensuring full coverage during peak hours and improving employee satisfaction, leading to a notable decrease in turnover rates.
• Streamlined inventory management by implementing a new counting system, significantly reducing waste and saving the restaurant money annually.
• Improved ordering processes with suppliers, resulting in fresher ingredients and a reduction in food costs.

Lynchburg, Virginia, United States

• Awarded the Service Excellence Award for the Loan Division in 2018, recognizing exceptional performance, dedication, and outstanding customer service.
• Processed Federal Direct Subsidized and Unsubsidized Loans, ensuring compliance with federal regulations and institutional policies.
• Conducted thorough reviews of student accounts, identified and resolved overpayment issues, reducing outstanding balances and preventing financial discrepancies.
• Implemented new procedures for loan processing that increased efficiency, leading to faster disbursement and improved client experiences.
• Efficiently handled and processed loan change request forms, significantly reducing turnaround times and improving customer satisfaction.
• Managed and updated complex spreadsheets and databases for tracking problem accounts, enhancing accuracy and enabling timely interventions for delinquent loans.