Crystal Mason Email and Phone Number

Review client activity at custodians along with trades processed through our back office provider to ensure that what has been submitted by our firm or by third party managers match our expectations. Research discrepancies and oversee error corrections and reporting for compliance purposes. Maintain database of internally managed models and distribute third party model update information to advisers. Place client requested equity and mutual fund trades. Systematically prepare reports in order to assist a variety of departments, such as assets under management, quarterly client account review, monthly cash balance review, year-end capital gains distribution review, and other reports are requested by staff.

Review client activity at custodians along with trades processed through our back office provider to ensure that what has been submitted by our firm or by third party managers match our expectations. Research discrepancies and oversee error corrections and reporting for compliance purposes. Maintain database of internally managed models and distribute third party model update information to advisers. Place client requested equity and mutual fund trades. Systematically prepare reports in order to assist a variety of departments, such as assets under management, quarterly client account review, monthly cash balance review, year-end capital gains distribution review, and other reports are requested by staff.

Served as a first point of contact for clients at a small advisory firm that provides investment management, wealth consulting and advisory services. Assisted financial advisers with plan implementation and account maintenance by preparing and processing necessary client paperwork for account open, closure, distribution, deposit and transfers while keeping clients abreast of the progress. Responsible for researching solutions ad hoc for advisers and troubleshooting issues for clients.

Assisted portfolio managers by analyzing inputs such as portfolio size and stock price to create and execute Institutional and Retail block orders in Charles River operating system, Fiserv/APL, and other internal and external trade platforms. Utilized Bloomberg to review liquidity and impact and communicated with broker dealers via instant messenger or phone to negotiate and execute trades. Responsible for the daily investment of new accounts, account cancellations, investment of deposits, and raising cash for withdrawals for $20 billion institutional/retail firm. Utilized algorithmic and program desks to complete program trades. Updated trading models, performance meters and position/execution reports. Monitored the portfolio for outlying positions and reviewed individual client accounts for variance in cash levels and position size, to ensure they met the portfolio manager’s specifications. Traded accordingly to bring accounts in line with model.

Served as a liaison between broker-dealers and custodians for Eagle's institutional equity trades. Confirmed trades in DTC and communicated and resolved fails and other trade related issues. Distributed trade instructions and uploaded block and program trade details to Oasys. Set up and revised institutional account instructions as well as set up new security symbols on internal operating and account systems for trading. Worked with Account Reconciliation department to ensure client accounts' accuracy. Promoted to assume additional responsibilities as an outside retail account trader.

Assisted service managers with daily maintenance of insurance policies and files for McDonald's and Burger King owners across the country. Prepared insurance files for highly detailed internal audit. Performed database management and the coordination of Loss Prevention services and activities for 1200 Burger King restaurant locations.

Replaced a key operations employee and handled all financially related customer service issues at a web-based computer software company. Corresponded with customers on order placement, processed refunds and cancellations. Performed reconciliation with accounting department. Developed and implemented a more efficient procedure to conduct order refunds and cancellations, formulated workflows, and trained a new employee on both old and new operating systems.