Crystal Mathis Email & Phone Number

Philadelphia, Pa, Us

• Assists the Conference Coordinator in all aspects of the organization including working with the planning committee, faculty, travel and logistics, exhibitors, designer, printer and representing her when unavailable.• Provides back-end support for all managed and non-managed courses maintained in the LMS. This includes event creation, pre-event registration, tests, surveys, ad hoc forms, exhibitor confirmation, submission of all faculty/exhibitor materials. • Provides front-end support at Live Conferences. This includes registration set-up, dissemination of materials, speaker check-in, walk-in registration.• Improved efficacy in the use of the LMS regarding attendees and exhibitors’ registrations and payments, online forms.• Assist the financial coordinator with reconciliation of the registration, exhibitor fees and outstanding balances. • Gathering and analyzing attendee evaluations and post course assessments of conference to disseminate to the course planners.• Determine the best method to use the system depending on the requirement and specifications for the course coordinator and reports needed.• Responsible for assuring the LMS is running effectively, updating changes and oversee the database and its operation, including troubleshooting and notifying the web developer of issues that impact the daily operation, as well as, updating the AP, assigning permissions, training, merging duplicate profiles, creating forms, HTML/CSS• Maintain the JA PARS entries, ACPE and MOC submissions for live courses and enduring materials• Provide timely customer service to phone calls and email correspondence to the general office communications. Resolved attendee and registration issues by communicating with various departments.

• Update speakers, District Managers, and hosts of their meeting logistics for several pharmaceutical bureaus.• Offer advice as to the accreditation of meetings. • Secure speakers, venues, menu selection, budgets, and audio/visual requirements.• Facilitate all changes on meetings and produce invitations and confirmation letters.

My basic responsibilities were to inform applicants of their status in obtaining their certificates, test scores and missing documentation via phone, mail, fax, and e-mail. Locate and review all materials submitted and determine if they are ready to be reviewed by the credentialing staff. Locate recently mailed materials, attach to the file and resubmit for review.

Supervise and coordinate the operational aspect and components of an assigned project for clients such as AstraZeneca, Bristol Myers Squibb, GlaxoSmithKline, Pharmacia and Merck. Accountability for all service deliverables. Management of assigned support staff. Support profitability goals. Accountable for customer satisfaction. Consultant/troubleshooter for difficult meetings and clients. Research and analyze significant data. Develop and maintain internal procedures. Create and proof mailing documents. Act as liaison for internal departments and attendees. Maintain passenger correspondence. Serve as on-site coordinator for travel programs. Familiar with incentives, international meetings, sales and product launches.