CRYSTAL L. NICHOLASBANKING OPERATIONS MANAGEMENT | SENIOR MEMBER SERVICE REPRESENTATIVECORE COMPETENCIES✅ PAYROLL & TIMEKEEPING✅ EMPLOYEE MANAGEMENT✅ DOCUMENTATION & REPORTING✅ TRAINING & DEVELOPMENT✅ LARGE CASH-HANDLING✅ OPERATIONS MANAGEMENT✅ QUALITY CONTROL✅ RECORDS RECONCILIATION✅ ASSET PROTECTION✅ INVENTORY MANAGEMENT✅ AR / AP✅ SALES & MARKETING✅ HUMAN RESOURCES✅ BANK EVENT PLANNING✅ EMPLOYEE SCHEDULINGACCOMPLISHMENTS🔹 Confidently training 10 staff members while applying a positive, results-focused coaching philosophy.🔹 Overseeing 3 employees while identifying staffing needs and assisting in the hiring process.🔹 Creating and revising credit union operational procedures with employee handbook development.🔹 Driven and committed to organizational success with a record of growth, promotions, and pay raises.🔹 Functioning as a mentor/role model for all tellers and delivering on-site training to optimize skillsets.Integrity-driven and focused professional with hands-on experience safeguarding the security of financial information and supporting new team members' training and development to deliver exceptional customer service.As a Member Service Representative II at Utica District Telephone Employees FCU, I have the privilege of building relationships with my customers, identifying their needs for financial products and services, and overcoming objections by providing personalized answers to their concerns and education on financial products. I have excelled in this fast-paced culture by displaying my capabilities in identifying customer needs and responding in a timely manner, with tremendous accuracy, while providing a high-value experience when processing client transactions and opening new accounts. A quick and articulate learner with an excellent ability to multitask and manage stressful conditions in collaboration with credit union members. In addition, I provide my clients with exceptional customer service and showcase my proficiency in complex problem solving, troubleshooting, record reconciliation, and data processing while following regulatory standards and procedures for accurate cash transaction management. An aspiring, hardworking, and dedicated individual who can meet the challenges posed in the industry and contribute to the organization's growth, along with self-motivation, I can also identify staffing needs and hire top-notch candidates that are best suitable for the job posting.Feel free to email me to discuss professional opportunities! cnicholas2@gmail.com