Crystal Nicholas
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Crystal Nicholas Email & Phone Number

🔹 BANKING OPERATIONS MANAGEMENT PROFESSIONAL 🔹 20+ Years of Professional Financial / Banking / Credit Union Services Experience | Employee Management | Banking Systems at ABNB Federal Credit Union
Location: Norfolk, Virginia, United States 8 work roles 1 school
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🔹 BANKING OPERATIONS MANAGEMENT PROFESSIONAL 🔹 20+ Years of Professional Financial / Banking / Credit Union Services Experience | Employee Management | Banking Systems
Location
Norfolk, Virginia, United States
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Crystal Nicholas is listed as 🔹 BANKING OPERATIONS MANAGEMENT PROFESSIONAL 🔹 20+ Years of Professional Financial / Banking / Credit Union Services Experience | Employee Management | Banking Systems at ABNB Federal Credit Union, a with 234 employees, based in Norfolk, Virginia, United States. AeroLeads shows a matched LinkedIn profile for Crystal Nicholas.

Crystal Nicholas previously worked as Member Service Representative at Abnb Federal Credit Union and Member Specialist at Chartway Credit Union. Crystal Nicholas holds Mathematics from Mohawk Valley Community College.

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ABNB Federal Credit Union

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About Crystal Nicholas

CRYSTAL L. NICHOLASBANKING OPERATIONS MANAGEMENT | SENIOR MEMBER SERVICE REPRESENTATIVECORE COMPETENCIES✅ PAYROLL & TIMEKEEPING✅ EMPLOYEE MANAGEMENT✅ DOCUMENTATION & REPORTING✅ TRAINING & DEVELOPMENT✅ LARGE CASH-HANDLING✅ OPERATIONS MANAGEMENT✅ QUALITY CONTROL✅ RECORDS RECONCILIATION✅ ASSET PROTECTION✅ INVENTORY MANAGEMENT✅ AR / AP✅ SALES & MARKETING✅ HUMAN RESOURCES✅ BANK EVENT PLANNING✅ EMPLOYEE SCHEDULINGACCOMPLISHMENTS🔹 Confidently training 10 staff members while applying a positive, results-focused coaching philosophy.🔹 Overseeing 3 employees while identifying staffing needs and assisting in the hiring process.🔹 Creating and revising credit union operational procedures with employee handbook development.🔹 Driven and committed to organizational success with a record of growth, promotions, and pay raises.🔹 Functioning as a mentor/role model for all tellers and delivering on-site training to optimize skillsets.Integrity-driven and focused professional with hands-on experience safeguarding the security of financial information and supporting new team members' training and development to deliver exceptional customer service.As a Member Service Representative II at Utica District Telephone Employees FCU, I have the privilege of building relationships with my customers, identifying their needs for financial products and services, and overcoming objections by providing personalized answers to their concerns and education on financial products. I have excelled in this fast-paced culture by displaying my capabilities in identifying customer needs and responding in a timely manner, with tremendous accuracy, while providing a high-value experience when processing client transactions and opening new accounts. A quick and articulate learner with an excellent ability to multitask and manage stressful conditions in collaboration with credit union members. In addition, I provide my clients with exceptional customer service and showcase my proficiency in complex problem solving, troubleshooting, record reconciliation, and data processing while following regulatory standards and procedures for accurate cash transaction management. An aspiring, hardworking, and dedicated individual who can meet the challenges posed in the industry and contribute to the organization's growth, along with self-motivation, I can also identify staffing needs and hire top-notch candidates that are best suitable for the job posting.Feel free to email me to discuss professional opportunities! cnicholas2@gmail.com

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ABNB Federal Credit Union
Abnb Federal Credit Union
🔹 BANKING OPERATIONS MANAGEMENT PROFESSIONAL 🔹 20+ Years of Professional Financial / Banking / Credit Union Services Experience | Employee Management | Banking Systems
chesapeake, virginia, united states
Website
Employees
234
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8 roles · 21 years

Crystal Nicholas work experience

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Branch Manager

Utica, New York, United States

• Reconciling corporate account, drafts, and money order ledgers; Managing ACH/share draft exceptions.• Directing and establishing balance in Certificates of Deposit and accruals and filing CTRs and SARs.• Administering monetary operations inside the branch, including retaining an appropriate supply of cash, guaranteeing a suitable amount of money in all equipment, and ensuring total asset safety.• Executing proper transaction management and security overrides for tellers.•… Show more • Reconciling corporate account, drafts, and money order ledgers; Managing ACH/share draft exceptions.• Directing and establishing balance in Certificates of Deposit and accruals and filing CTRs and SARs.• Administering monetary operations inside the branch, including retaining an appropriate supply of cash, guaranteeing a suitable amount of money in all equipment, and ensuring total asset safety.• Executing proper transaction management and security overrides for tellers.• Adhering to regulatory requirements for cash transactions management and vault maintenance.• Managing master and debit cards via CO-OP system, visa credit cards in FIS, and finances with G/Ls.• Resolving complex problems for members by observing, listening, gathering data, securing answers, preventing fraudulent activities, and reporting results to senior management.• Performing account opening and closings while also informing members on credit union services and policies, such as account types, interest and dividend rates, direct deposit possibilities, and other services. Processing loan payments and coordinating loan closeouts. Show less

Mar 2019 - Aug 2022

Bank Teller

Utica, New York, United States

Ensuring all member transactions, such as balance inquiries, transfer payments, loan advances, account openings, and other requests, comply with set guidelines.• Acting as a deterrent to fraud and theft while protecting the members and credit union; ordering, reconciling, and spearheading currency for the credit union and ATM.• Maintaining high performance in a fast-paced environment under limited staff and various daily tasks.• Investigating and resolving GL problems through… Show more Ensuring all member transactions, such as balance inquiries, transfer payments, loan advances, account openings, and other requests, comply with set guidelines.• Acting as a deterrent to fraud and theft while protecting the members and credit union; ordering, reconciling, and spearheading currency for the credit union and ATM.• Maintaining high performance in a fast-paced environment under limited staff and various daily tasks.• Investigating and resolving GL problems through tracking, transferring funds, and reconciliation.• Operating on the teller line and assisting banking customers, and referring accounts to customers. Show less

Apr 2018 - Nov 2018

Bank Teller

Fort Myers, Florida, United States

May 2005 - Nov 2006
Team & coworkers

Colleagues at ABNB Federal Credit Union

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1 education record

Crystal Nicholas education

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What company does Crystal Nicholas work for?

Crystal Nicholas works for ABNB Federal Credit Union.

What is Crystal Nicholas's role at ABNB Federal Credit Union?

Crystal Nicholas is listed as 🔹 BANKING OPERATIONS MANAGEMENT PROFESSIONAL 🔹 20+ Years of Professional Financial / Banking / Credit Union Services Experience | Employee Management | Banking Systems at ABNB Federal Credit Union.

Where is Crystal Nicholas based?

Crystal Nicholas is based in Norfolk, Virginia, United States while working with ABNB Federal Credit Union.

What companies has Crystal Nicholas worked for?

Crystal Nicholas has worked for Abnb Federal Credit Union, Chartway Credit Union, Utica District Telephone Employees Federal Credit Union, Adirondack Bank, and Turning Stone Resort Casino.

Who are Crystal Nicholas's colleagues at ABNB Federal Credit Union?

Crystal Nicholas's colleagues at ABNB Federal Credit Union include Joselyn Hansbarger, Shawn H., Susie Knotts, Keith Edmonds, and Jeannette Worst.

How can I contact Crystal Nicholas?

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What schools did Crystal Nicholas attend?

Crystal Nicholas holds Mathematics from Mohawk Valley Community College.

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