Keith Edmonds Email & Phone Number

Chesapeake, Virginia

Preserve credit union assets by controlling delinquent accounts, collecting delinquent loan payments and recovering collateral for monthly Collections department goals of 60-day delinquency rate less than .50% with no accounts advancing over 180 days, 30-day delinquency rate less than 1.0% and recoveries to affect net charge-off rate less than .50% of loan and credit portfolio• Responsible for operations in Collections department to ensure 7-14 Collectors follow all protocols, laws and regulations to collect payments efficiently regarding bankruptcy, repossession, fraud, CPI garnishments and legal to ensure all guideline, due diligence and regulatory compliance• Complete monthly classifications, 20 collector audits and charge-off recommendations for ALMC Committee for each Board meeting• Ensure disposition of repossessed collateral nets largest return possible as controlled by efficient decisions on expenses and selling process• Analyze all recommended legal action, attorney assignments and cost; participate in court proceedings, work with investigators and file legal actions• Identify trends of loan underwriting contributing to delinquent and charge off accounts; assist management with reports on daily delinquency• Ensure departmental quality by monitoring delinquency, audit delinquent accounts, address members who have been accelerated to management, and review all documentation, correspondence and calls to members• Assist in timely hiring, reviewing, scheduling, training, mentoring and monitoring work of staff by conducting touch bases, team clinics, monthly performance updates and yearly performance reviews; lead fellow management to grow team atmosphere

Virginia Beach, Va

Referred proof of claims to attorneys on all chapter 11,12,13 bankruptcies• Prepared referrals for attorney for Motion for Relief from stay and reaffirmation agreements• Prepared documents for applicant signature; provided necessary information to coordinate filings on LoanCare and client behalf• Conducted research on bankruptcy matters such as payment applications, payment history, trustee ledger, cancelled checks, etc.• Reviewed and documented assigned files monthly for payments, other motion filings and progress of LoanCare’s cases filings

Worked as Team Leader for behavioral health system for 24 unit youths to promote evolving range of outpatient and community-based services• Supervised 18 residential Counselors to ensure accurate resident treatment while mentoring team members and supervisors to success• Advocated for 4:1 ratio assigned clients using 1:1 processing, positive recognition and reinforcement, level system and PEM teaching and point cards• Participated in Change of Shift meetings to receive updates on current physical and emotional status of each client using Change of Shift report according to agency policy; located and documented physical status of each client by use of Rounds Sheet• Practiced Patient/Client Rights and confidentiality to guarantee protection of clients; report any suspected abuse or violation of client rights• Built trusting and therapeutic relationships with clients to facilitate client treatment plans; teach clients to develop effective coping skills• Conducted visual check walk thru to ensure safety of client living spaces using Dorm Safety Checklist• Participated in physical restraints and seclusions of clients that were danger to self and others using seclusion rooms and restraint equipment

Norfolk, Virginia Area

Maintained departmental collections goal of $170K monthly, $40K recurring for next month and $60K new money for current month• Monitored call performance records of 18+ team members against standards while receiving input from Quality Control and Training Department• Participated in all required training for automation and telephone systems, Fair Debt Collection Practices Act/Fair Credit Reporting Act (FDCPA/FCRA), and legal aspects of collections procedures• Identified violations of FDCPA/FCRA to remain advised of potential acts that may have resulted in litigation against Portfolio Recovery Associates• Ascertained status of outstanding collections and balances and evaluated effectiveness of current collection policies and procedures• Identified team members requiring training in advanced topics or remedial training and transferred to retraining spine as required with appropriate documentation on performance weakness and strengths; conducted performance coaching, reviews and salary changes with team• Established environment which encouraged ethical behavior; administered verbal and written counseling to correct inappropriate conduct

Bachelors, Criminal Justice

High School Diploma

Bachelors Of Science, Criminal Justice