As a product manager at Empyrean, I leverage my 15+ years of experience in the employee benefits industry to build and manage strategic partnerships that enhance our product offerings and increase our market share. I have a proven track record of renegotiating contracts, identifying roadmap items, improving partner support and lifecycle, and generating additional revenue for the company.I am passionate about delivering solutions that meet the needs and expectations of our clients, and that help them achieve their goals and objectives. I have a unique combination of skills in team leadership, product expertise, implementations, and technical innovation, that enables me to collaborate effectively with internal and external stakeholders, and to create value propositions that differentiate our products from the competitors. I am motivated by seeing our clients succeed and enjoy being part of their success story.
Empyrean
View- Website:
- goempyrean.com
- Employees:
- 1041
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Senior Client Services ManagerEmpyreanHouston, Tx, Us
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Product Manager- PartnershipsEmpyrean May 2022 - PresentHouston, Texas, Us►Build Partnership strategy and partner eco system►Enhance and improve partner support and lifecycle.►Renegotiate contracts increasing annual revenue.►Identify partnership and CDH roadmap items through research, business cases, and analytics.
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Vp, Client SolutionsLane Health Oct 2021 - Apr 2022Norfolk, Va, Us► Skillfully produced implementation solution to scalability; 600% increase from 2021 to 2022.► Effectively created an internal print process that saved $3.00 annually per member (13,000 and growing).► Successfully created 100 processes, documented, and completed daily, weekly, monthly.► Product Managed and guided the Development Team to build an admin and member portal, creating over 125 requirements. -
Sr. Director, Client SolutionsLane Health Aug 2020 - Oct 2021Norfolk, Va, Us►Built and directed a diverse team in the CDH (Consumer Driven Health) space responsible for multiple processes including, client implementations, client management, operations, financial operations, product systematic requirements and functionality, data operations, sales support, member services support, and product to ensure industry best practice.►Identified, built out, and documented over 100 different daily processes developed, owned, and managed the by team.
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Client Solutions ManagerAlegeus Jul 2018 - Aug 2020Waltham, Ma, Us► Effectively project managed controls project for largest client creating over 45 controls to identify or prevent issues.► Solutioned for a client that was sold an incomplete project; this earned the client Most Innovative Client Award.► Created relationship management tracker to identify gaps in the solution, and track progress, which led to a controls project to help identify and monitor issues before they became widespread. -
Senior Manager, Health Plan RelationsCollective Medical Nov 2017 - Jul 2018Toronto, Ontario, Ca► Flawlessly managed companies’ largest client.► Successfully onboarded 25 clinics beneficial to the companies most strategic clients.► Successfully implemented four large strategic clients and managed the relationship to ensure client satisfaction.► Built project plan key timelines for standard use for all clinical implementations. -
Partner Relationship ManagerHealthequity Aug 2016 - Nov 2017Draper, Ut, Us► Successfully project managed three new file integrations to solution for issues and gaps.► Effectively managed relationship for 24 Health Plan and Channel Partners.► Created and implemented a BETA Employer Services model, that was adopted for all strategic clients. ► Project managed marketing partnership with Health Plan for Teladoc Services. -
Senior Programs Implementation ManagerAlliance Health, Llc Jan 2016 - Jul 2016South Jordan, Ut, Us► Successfully stood up 5 brick and mortar pharmacies, including licensing, staffing, and inventory.► Successfully identified, negotiated and completed the purchase of 3 existing pharmacies. -
Regional Sales AssociateHealthequity Apr 2014 - Jul 2015Draper, Ut, Us► Built trusted relationships with channel partnerships, that resulted in a list of 7000 employers and contacts that were eligible for our products. ► Handpicked to present at open enrollment road show for the company’s largest and most strategic client.
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Implementation SpecialistHealthequity Nov 2013 - Apr 2014Draper, Ut, Us► Assist with documentation project that consisted of documenting all processes associated with the partner or client implementations process.
Frequently Asked Questions about Crystal Peel
What company does Crystal Peel work for?
Crystal Peel works for Empyrean
What is Crystal Peel's role at the current company?
Crystal Peel's current role is Senior Client Services Manager.
Who are Crystal Peel's colleagues?
Crystal Peel's colleagues are Andrew B., Bryce Tijerina, Linda "pixie" Twomey, Mba, Crystal Duhon, Asiah Patterson, Lindsey White, Bill Umbehauer.
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