Crystal Peel
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Crystal Peel Email & Phone Number

Senior Client Services Manager at Empyrean
Location: Greater Houston, United States 10 work roles
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✓ Verified Jul 2026 2 data sources Profile completeness 71%

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Current company
Role
Senior Client Services Manager
Location
Greater Houston, United States
Company size

Who is Crystal Peel? Overview

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Quick answer

Crystal Peel is listed as Senior Client Services Manager at Empyrean, a with 1041 employees, based in Greater Houston, United States. AeroLeads shows a matched LinkedIn profile for Crystal Peel.

Crystal Peel previously worked as Product Manager- Partnerships at Empyrean and VP, Client Solutions at Lane Health.

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Email format at Empyrean

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Empyrean

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Profile bio

About Crystal Peel

As a product manager at Empyrean, I leverage my 15+ years of experience in the employee benefits industry to build and manage strategic partnerships that enhance our product offerings and increase our market share. I have a proven track record of renegotiating contracts, identifying roadmap items, improving partner support and lifecycle, and generating additional revenue for the company.I am passionate about delivering solutions that meet the needs and expectations of our clients, and that help them achieve their goals and objectives. I have a unique combination of skills in team leadership, product expertise, implementations, and technical innovation, that enables me to collaborate effectively with internal and external stakeholders, and to create value propositions that differentiate our products from the competitors. I am motivated by seeing our clients succeed and enjoy being part of their success story.

Current workplace

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Empyrean
Empyrean
Senior Client Services Manager
Houston, TX, US
Website
Employees
1041
AeroLeads page
10 roles

Crystal Peel work experience

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Senior Client Services Manager

Houston, Tx, Us

Product Manager- Partnerships

Current

Houston, Texas, Us

►Build Partnership strategy and partner eco system►Enhance and improve partner support and lifecycle.►Renegotiate contracts increasing annual revenue.►Identify partnership and CDH roadmap items through research, business cases, and analytics.

May 2022 - Present

Vp, Client Solutions

Norfolk, Va, Us

► Skillfully produced implementation solution to scalability; 600% increase from 2021 to 2022.► Effectively created an internal print process that saved $3.00 annually per member (13,000 and growing).► Successfully created 100 processes, documented, and completed daily, weekly, monthly.► Product Managed and guided the Development Team to build an admin and member portal, creating over 125 requirements.

Oct 2021 - Apr 2022

Sr. Director, Client Solutions

Norfolk, Va, Us

►Built and directed a diverse team in the CDH (Consumer Driven Health) space responsible for multiple processes including, client implementations, client management, operations, financial operations, product systematic requirements and functionality, data operations, sales support, member services support, and product to ensure industry best practice.►Identified, built out, and documented over 100 different daily processes developed, owned, and managed the by team.

Aug 2020 - Oct 2021

Client Solutions Manager

Waltham, Ma, Us

► Effectively project managed controls project for largest client creating over 45 controls to identify or prevent issues.► Solutioned for a client that was sold an incomplete project; this earned the client Most Innovative Client Award.► Created relationship management tracker to identify gaps in the solution, and track progress, which led to a controls project to help identify and monitor issues before they became widespread.

Jul 2018 - Aug 2020

Senior Manager, Health Plan Relations

Toronto, Ontario, Ca

► Flawlessly managed companies’ largest client.► Successfully onboarded 25 clinics beneficial to the companies most strategic clients.► Successfully implemented four large strategic clients and managed the relationship to ensure client satisfaction.► Built project plan key timelines for standard use for all clinical implementations.

Nov 2017 - Jul 2018

Partner Relationship Manager

Draper, Ut, Us

► Successfully project managed three new file integrations to solution for issues and gaps.► Effectively managed relationship for 24 Health Plan and Channel Partners.► Created and implemented a BETA Employer Services model, that was adopted for all strategic clients. ► Project managed marketing partnership with Health Plan for Teladoc Services.

Aug 2016 - Nov 2017

Senior Programs Implementation Manager

South Jordan, Ut, Us

► Successfully stood up 5 brick and mortar pharmacies, including licensing, staffing, and inventory.► Successfully identified, negotiated and completed the purchase of 3 existing pharmacies.

Jan 2016 - Jul 2016

Regional Sales Associate

Draper, Ut, Us

► Built trusted relationships with channel partnerships, that resulted in a list of 7000 employers and contacts that were eligible for our products. ► Handpicked to present at open enrollment road show for the company’s largest and most strategic client.

Apr 2014 - Jul 2015

Implementation Specialist

Draper, Ut, Us

► Assist with documentation project that consisted of documenting all processes associated with the partner or client implementations process.

Nov 2013 - Apr 2014
Team & coworkers

Colleagues at Empyrean

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FAQ

Frequently asked questions about Crystal Peel

Quick answers generated from the profile data available on this page.

What company does Crystal Peel work for?

Crystal Peel works for Empyrean.

What is Crystal Peel's role at Empyrean?

Crystal Peel is listed as Senior Client Services Manager at Empyrean.

Where is Crystal Peel based?

Crystal Peel is based in Greater Houston, United States while working with Empyrean.

What companies has Crystal Peel worked for?

Crystal Peel has worked for Empyrean, Lane Health, Alegeus, Collective Medical, and Healthequity.

Who are Crystal Peel's colleagues at Empyrean?

Crystal Peel's colleagues at Empyrean include Mark Elliott, Steve Clement, Rose Radford, Tanya Christensen, and Lajoy Norris.

How can I contact Crystal Peel?

You can use AeroLeads to view verified contact signals for Crystal Peel at Empyrean, including work email, phone, and LinkedIn data when available.

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