John Hettinger Email and Phone Number
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Key Career AccomplishmentsDirector of Product Development o Led the development of the functional and technical road map for new proprietary eligibility and enrollment systemo Consolidated the process for managing new feature and functionality development resulting in long-term monthly release planningo Created product definition for eligibility and enrollment services to focus sales efforts and standardize fee structureExecutive Team—Chief Technical Officero Grew annual revenue from $250,000 to $10 milliono Managed the functional integration of Creative Benefits with WageWorks’ operationso Strategic planning and trend analysisSystem Architect & Business Manager—Full-service Eligibility & Enrollment Outsourcingo $1.5 million revenue, 40% operating margino Serviced 22 employers with 42,000 employees through all phases of ongoing benefits administrationo Managed relationships with clients, broker/consultants, and vendorsTechnical Team Manager—Infrastructure and application developmento Developed FSA administration platform serving more than 650 clients, 67,000 enrollees, and paying $140 million in claimso Managed product development, infrastructure, and quality assurance teamo Coordinated interface development with multiple HRIS systems including SAP, Ceridian, ADP, ProBusiness, Ultipro, and Cort plus the major insurance carriers.
Empyrean Benefit Solutions
View- Website:
- goempyrean.com
- Employees:
- 568
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Product ManagerEmpyrean Benefit Solutions Jan 2013 - Present
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Health & Welfare Product ManagerTri-Ad Actuaries, Inc. Apr 2011 - Nov 2012Initializing requirements for significant expansion of features and functionality to the eligibility and enrollment services.Formalizing product definitions and scope of services to streamline service delivery and increase service consistency.Integrating operations and technology development to stabilize business service platforms and increase client satisfaction.Implementation of TRI-AD's business process management initiatives. Evaluating, defining and designing the future direction of our H&W administration services. -
Eligibility And Enrollment, Technical ManagerWageworks Sep 2008 - Apr 2011Oversee all technical services for WageWorks employee benefits eligibility and enrollment outsourcing business segment: applicatoins for WW customer service teams, web portals for employee and employers, and IVR/telephone self-service. -
Chief Technical OfficerCreative Benefits, Inc. Mar 2005 - Aug 2008Over see development and support of IT infrastructure, FSA administration platform, eligibility and enrollment outsourcing platform$2.0 million human resources and capital investment budgetManaged infrastructure support team, application development team, special projects team and Enrollment & Eligibility services operations teamStrategic planning and trend analysisDesigned and provided underwriting for Creative Benefit’s self-funded, self-administered dental reimbursement plan.
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Vice-President, Technical ServicesCreative Benefits, Inc. Sep 2001 - Feb 2005Managed the transition from paper-based administrative processes to electronic/digital processes.Introduced paperless benefits enrollment. Initiated FSA Payment Card and ACH payment technology. Established electronic document filing.
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Director, Consulting ServicesCreative Benefits, Inc. Apr 1997 - Aug 2001Provided benefit strategy, financial underwriting, carrier/vendor management for CBI's full-service clients.Coordinated regulatory complianceDeveloped both standard proposals and custom RFP responses for FSA, COBRA, and Eligibility & EnrollmentDirected installation and ongoing support of clients with benefits outsourcing services, created/edited employee communication materials, established administrative protocols with carriers
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ConsultantCreative Benefits, Inc. Nov 1992 - Mar 1997Provide strategic planning, system integration, and operations analysis for CBI's full service clients. Utilized high deductible medical plans and FSA accounts to deliver cost increases significantly below trend as well as average per employee costs below industry, regional and national benchmarks.Launched IVR/telephone enrollment system.Start-up Cobra administratoin outsourcing.
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Life Actuarial StudentAetna Life & Casualty Nov 1990 - Oct 1992Rotations in medical managed care products and individual life products -
Senior Benefits AnalystTreacy & Rhodes Consultants Jan 1987 - Oct 1990
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Sales Rep IUnum 1986 - 1987
John Hettinger Skills
John Hettinger Education Details
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Business/Finance
Frequently Asked Questions about John Hettinger
What company does John Hettinger work for?
John Hettinger works for Empyrean Benefit Solutions
What is John Hettinger's role at the current company?
John Hettinger's current role is Product Manager at Empyrean Benefit Solutions, Providing End-to-End Eligibility Admin and ACA solutions..
What is John Hettinger's email address?
John Hettinger's email address is jh****@****its.com
What is John Hettinger's direct phone number?
John Hettinger's direct phone number is +128176*****
What schools did John Hettinger attend?
John Hettinger attended Brigham Young University.
What are some of John Hettinger's interests?
John Hettinger has interest in Long Distance Running, Biking, Hiking, Automated Enrollment Systems, Us History, Employee Benefit Strategy, Data Modeling And Projections.
What skills is John Hettinger known for?
John Hettinger has skills like Employee Benefits, Health Insurance, Vendor Management, Process Improvement, Strategic Planning, Account Management, Saas, Cobra, Insurance, Change Management, Data Analysis, Cross Functional Team Leadership.
Who are John Hettinger's colleagues?
John Hettinger's colleagues are Colleen Waymel, Monica Perez, John Reichen, Maria Saleem, Orlando Tovar, Len Barber, Stefanie Miller.
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