John Hettinger Email & Phone Number

Initializing requirements for significant expansion of features and functionality to the eligibility and enrollment services.Formalizing product definitions and scope of services to streamline service delivery and increase service consistency.Integrating operations and technology development to stabilize business service platforms and increase client satisfaction.Implementation of TRI-AD's business process management initiatives. Evaluating, defining and designing the future direction of our H&W administration services.

Oversee all technical services for WageWorks employee benefits eligibility and enrollment outsourcing business segment: applicatoins for WW customer service teams, web portals for employee and employers, and IVR/telephone self-service.

Over see development and support of IT infrastructure, FSA administration platform, eligibility and enrollment outsourcing platform$2.0 million human resources and capital investment budgetManaged infrastructure support team, application development team, special projects team and Enrollment & Eligibility services operations teamStrategic planning and trend analysisDesigned and provided underwriting for Creative Benefit’s self-funded, self-administered dental reimbursement plan.

Managed the transition from paper-based administrative processes to electronic/digital processes.Introduced paperless benefits enrollment. Initiated FSA Payment Card and ACH payment technology. Established electronic document filing.

Provided benefit strategy, financial underwriting, carrier/vendor management for CBI's full-service clients.Coordinated regulatory complianceDeveloped both standard proposals and custom RFP responses for FSA, COBRA, and Eligibility & EnrollmentDirected installation and ongoing support of clients with benefits outsourcing services, created/edited employee communication materials, established administrative protocols with carriers

Provide strategic planning, system integration, and operations analysis for CBI's full service clients. Utilized high deductible medical plans and FSA accounts to deliver cost increases significantly below trend as well as average per employee costs below industry, regional and national benchmarks.Launched IVR/telephone enrollment system.Start-up Cobra administratoin outsourcing.

Rotations in medical managed care products and individual life products