• Fulfill daily duties, including heavy calendar management, and communication with leadership. • Arrange travel for ambitious team requirements and expense reporting via SAP CONCUR systems.• Provides updates and details on new products/service lines. • Instructs support staff of system use and policies/process. • Track staff performance to assess training effectiveness including EQ skills and time management. • Compose, proof, and edit email correspondence for mass distribution. • Save an average of $2k-$3k monthly by selecting cost effective travel arrangements and accommodations. • Support leadership with project support, data tracking, and administrative tasks. Frequently commended for quick-thinking and resourcefulness.

I extended a wide range of administrative services including routing phone calls, distributing messages, handling all business correspondences, and managing a compound calendar. I interacted with guests upon arrival exhibiting top interpersonal skills and proficiently leading intake. I joined efforts with physicians regarding consults and prescription submissions. I deployed the Vista/CPRS system to simplify appointment setting tasks; maintained pristine documentation. I penned comprehensive reports outlining performance metrics and vital statistics to present to superiors. I advised on ways to improve overall procedures and protocols for a satisfactory patient experience.

I prioritized quality service standards of the company by supervising all scheduling aspects and communicating effectively with patients regarding their appointment times. I minimized payment wait times by conversing with account holder on their outstanding balances and obtaining installments. I conversed with insurance companies to complete prior authorizations and verify patient coverage prior to services. I complied with CMS, HIPAA, and JCAHO guidelines; handled sensitive patient information with the utmost discretion. I ensured positive patient experience by actively listening to their goals and assuring proper treatment plans are in place.