Crystal Ramirez Email & Phone Number

Detroit, Mi

Detroit, Mi

Detroit Metropolitan Area

Coordinated both transmission and driveline accounts to attain timely and accurate quotes for submission to customer and ensure internal authorization received and purchase orders proved accurate. Gathered tooling documentation and pictures to submit to Ford, meeting budget each time. Implemented best practices on Ford accounts and ensured processes complied with internal standards.• Trained former MPG (Metaldyne Performance Group acquired by AAM 2017) employees on American Axle processes and procedures. • Took outstanding MPG cost studies, program approvals and account management and aligned with American Axle requirements.

Detroit Metropolitan Area

Worked with a cross-functional team of business, functional process leads and IT personnel to understand the current state and to define the future state of the user experience in our Business Intelligence System. Supported the business in effectively articulating the business requirements for technology solutions, defining the user experience, developing a future vision and a roadmap, and providing consultation during project implementation. Enhanced competitiveness, and prepared global team to successfully achieve core sales goals. Completed R12 Oracle launch, stabilization, and training throughout global sales offices in Asia, India, Europe, South America, and North America. Co-managed $7,000,000,000 worth of global sales data from emergence through award. Maintained and managed $120,000,000 of open rebillable tooling collections globally to meet internal and customer requirements on time and within budget.• Trained, monitored, and audited global sales associates to ensure compliance with sales business processes, including quotations, LRPP, contract review, price tracking, and rebillable tooling.• Served as liaison between business area and information technology organization as related to all system improvements, design changes and solutions• Received Richard E. Dauch Chairman’s Award in 2018.

Detroit Metropolitan Area

Facilitated management support of $1,000,000,000 in contracted sales to GM. Oversaw internal cost studies and customer quotation process for all GM full size truck business, including initiating cost request study, tracking quote status, and summarizing cost study results to ensure profitability and detailed contract review. Oversaw all facets of Gamma Driveshaft account, including submitting quotes to customer and representing sales at product development/leadership team meetings and program reviews.• Analyzed, verified, and maintained contract changes in Oracle and GM Supply Power.• Drove vendor tooling authorization process to ensure timely collection of $50,000,000 in rebillable tooling.

Detroit Metropolitan Area

Ensured organization met all advanced product quality planning guidelines in early planning, design, and process analysis phases of new product launch. Performed launch readiness audits from design inception through start of production to ensure conformance of product and process requirements. Participated in machine run-off certification. Calculated capability and gage repeatability and reproducibility studies.

Detroit Metropolitan Area

Led and conducted process conformance and quality system audits throughout seven-plant manufacturing facility to drive process improvements and maintain TS16949:2002 registration. Accomplished successful merger of Detroit forge and Detroit manufacturing complex, including procedures, work instructions, forms, and websites throughout plant consolidation. Initiated update of outdated and noncompliant Detroit manufacturing complex procedures to improve quality system and develop consistency across eight plants. Managed DMC document control process on portal. Trained and advised new lead auditors. Processed monthly performance metrics.

Dearborn, Michigan

Audited all Ford MS&S departments and processes to maintain Global ISO 9001:2000 registration. Ensured MS&S compliance with Ford quality and environmental management system, corporate procedure requirements, ISO 9001:2000 standard. Assisted in implementation and new registration of ISO9001:2000 at Ford of Britain. Championed document management for all of MS&S in-scope activities by acting as administrator of Enterprise Knowledge Base II MS&S ISO 9000 book. Developed training materials to train and consult MS&S personnel in quality system. Oversaw and maintained MS&S quality system website.

Dearborn, Michigan

Processed lease agreements, insurance certificates, and commencement date agreements for dealerships and newly acquired real estate. Trained newly appointed personnel in processes and administrations department. Coordinated and tracked monthly reports, including travel expenses, royalties, headcount, and dealership operations.

Detroit, Michigan

Promoted and sold various college hockey and Detroit Red Wing packages through aggressive college sales program. Researched, coordinated, and produced promotions for “Inside Hockeytown” radio show. Worked with core team of representatives to address primary needs and concerns of Red Wing season ticket holders

Auburn Hills, Michigan

Generated new sales of $500,000 in small packages for Detroit Pistons, Vipers, and Neon as well as Pine Knob and Meadowbrook Theatres. Negotiated sales agreements with current and potential clients. Maintained excellent customer service with 400-plus customers. Created, designed, and implemented new marketing plans for theme nights during Piston games.