•Supporting and training clinical staffs on how to navigate through PowerChart medical records to properly place order under Quick Orders MPage, document on patient within their Workflow MPages, discharge patient from Discharge MPage, create note, building preference and favorite lists.•Participate with Command Center to report any software fault or flaw and troubleshoot to identify if issue is user or software error.•Cerner Powerchart Certification in Kansas City, Missouri ->Completed Ambulatory Inpatient and Outpatient, ->Completed Ancillary ->Completed RevCycle (CPM/Scheduling)•Worked with Ambulatory, Acute, RevCycle and FirstNet on go-live projects.

• Working with customers/employees to identify computer problems and advising on the solution• Logging and keeping records of customer/employee queries• Analysing call logs so you can spot common trends and underlying problems• Updating self-help documents so customers/employees can try to fix problems themselves• Working with field engineers to visit customers/employees if the problem is more serious• Testing and fixing faulty equipment• Update changes such as forgotten passwords, viruses or email issues•Installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone, live media or face to face

•Data entry•Answered telephone calls promptly and in an appropriate manner.•Resolved student issues in a professional manner while prioritizing customer satisfaction.

•Provided clerical support.•Provided academic support to students (Tutoring).•Populated students important and confidential information into the database.•Answered telephone calls promptly and in an appropriate manner.•Resolved student issues in a professional manner while prioritizing customer satisfaction.