Crystal Ridley Email and Phone Number

Manage and responsible for front-end operations of the store and performs various duties, directly or indirectly with senior management, department heads and 100+ bargaining unit and non-contract employees. Key responsibilities include the following:- Overall front end operations management and responsibility for store performance, accounting, cash control and revenue, inventory and security, customer service and staff management.- Track, analyze and implement store improvement planning by forecasting weekly/daily sales goals and exceeding revenues. Communicated sales goals, department performances and sales opportunities to staff.- Develop and direct execution of strategies to improve product placement and visibility.- Ensure compliance with legal requirements and company policies and standard procedures are adhered to and met.- Select, train, develop and manage job performance of all employees, with assistance of other management personnel. Set performance expectations, promote open-door policy for communication and motivate others.- Focus on customer satisfaction and ensures employees provide customers with superior service through the use of the company’s best practices and communication.- Works continuously with senior leadership to formulate, invent and reinvent the store brand.- Manage issues relating to store maintenance, cleanliness, safety and sanitation.- Promoted from Cashier (2013) to Floral Department Manager (2014) and currently Front End Manager (2015 to present).

Conceived, launched and managed freelance business dedicated to developing original concepts into stylish affairs that captivate attention and warrant lasting impressions.- Planned and orchestrated, numerous events, including weddings, bridal and baby showers, anniversary and birthday parties, conferences, and church functions for exclusive clientele throughout D.C. metro area. - Built reputation for staging intricate and uniquely designed events, which have led to repeat business and numerous referrals.- Established reciprocal relations with numerous vendors and suppliers to procure highest quality products and services at reasonable costs.- Consulted with clients to identify needs and desires and determine project specifications. - Designed and developed unique themes that reflected each client's personal style.- Recommended, selected, and coordinated venue and F&B menu for plated dinners and casual gatherings for groups of 10 to as many as 350 guests.- Created timelines and task lists and assisted customers in tracking and managing budgets and costs.- Designed and printed invitations and programs.

Serve as owner's assistant, restaurant manager, and primary point-of-contact for planning and coordinating private parties, business meetings, networking mixers, receptions and live entertainment; providing budget forecast for each event. Work collaboratively with bar manager in overseeing daily operations, including employee scheduling (approximately 16 kitchen staff, hosts/servers and bar tenders. Manage inventory, weekly ordering and vendor relations.- Facilitate planning, coordination, and execution, of multiple overlapping events, from initial inquiries through delivery.- Track and manage customer reservations and through Opentable.com online reservation system; engage special-events customers through welcome letters and phone calls to initiate planning process.- Consult with customers to determine event specifications including number of guests and time frame; room size and configurations; food and beverage menus; decorations and floral arrangements; and audio visual/multimedia needs. - Prepare written quotes, negotiate terms, and develop proposals.- Identify staffing needs for each event; select, schedule, orient, and provide oversight to bartenders, wait staff, and kitchen staff to ensure adequate coverage and seamless delivery of service.- Spearhead and manage outreach and marketing strategies to increase business, including creation of banquet packages to streamline planning process.- Coordinate with division managers from local and federal government offices to plan and execute business workshops and recognition ceremonies.

Managed personnel, finances, and day-to-day operations for busy auto repair and service shop. Assisted owner with initial business start-up and put in place processes and procedures, marketing strategies, and service standards that helped grow business from concept to successful enterprise.- Conceived, designed and communicated company brand, including logo, print advertising, and signs that reflected owner's business philosophy and service approach.- Built and maintained interpersonal relations with employees based on trust and mutual respect.- Managed company financials including A/R, A/P, cash receipts, deposits, bank reconciliations, and profit-and-loss statements.- Custom design and maintain Excel spreadsheets to track cash and credit card purchases and calculate sales tax. - Prepare weekly payroll; report and pay federal and state liabilities.

Performed administrative activities related to sales, customer service and operations for the regional office ofthis leading ergonomic office products manufacturer. - Answered and directed incoming phone calls; processed and tracked orders; handled A/R, A/P and general ledger. - Supervised technical and administrative staff and supported 14 Sales Managers and Regional Sales Representatives.- Assumed lead in managing several office furniture and equipment install projects, which included initial site visits, clarifying deliverables and timelines, and coordinating with customer point person.- Assisted with sales presentations for government and corporate customers.- Planned and coordinated seamless office move from Lanham (MD) to Landover. - Served as corporate liaison and point-of-contact to realtor on site selection, office suppliers, and other vendors.- Help reverse monetary loses and reclaim rankings in the top 3 out of 20 offices throughout the country by automating accounting functions to better manage process and procedures.

Reporting to director of building management department for the division, provided full-range of administrative support, specifically in record keeping and managing building and office access.- Prepared and issued government photo IDs building passes and for staff and contractors.- Organized and maintained office records and files, including contracts, proposals, reports and correspondence.- Drafted and distributed office correspondence, memos, and transmittal records.- Assisted internal business partners in scheduling meeting rooms for various training, upper-level staff meetings, and conferences.