Crystal Shen Email and Phone Number

Manage APO learning & development key initiatives and teach courses to support APO employees’ growth through partnership with functional teams, people team and Apple University.Key Achievement:• Initiated and developed APO functional learning programs and structure through strong partnership with functional teams. • Set up learning management infrastructure including learning website, learning system, course management process, key indicators matrix and review process. • Enhanced APO core competency training program to meet specific business needs with great feedback received. • Built up self-guided learning development capability for APO. • Provided solutions to business based on business cases and performance gaps as a learning consultant.

Manage 3 major suppliers and 10+ small suppliers' service to meet business requirement. Key Achievements: • Managed 3 major suppliers and 10 small suppliers' service to meet the schedule, cost, capability, and quality requirement for both ramp and sustaining work. • Met the business requirement through collaboration with suppliers and internal stakeholders through supplier's quarterly review meeting, supplier score card, task forces/project team meetings etc.

Key Responsibilities:Manage training infrastructure, programs, and training team to grow site people capabilities to meet business needs. Key Achievements: • Led team to work on first line managers, engineers, and technicians’ development from the aspects of leadership and management, technical, operation, etc. • Led team to establish Learn system and document management system.• Managed overall site training: Analyzed the needs and provided solutions as learning consults; Manage instructors/peer trainers excellence program. • Developed and executed to area training strategy: Transformed area training leaders’ job from administrative support to area people program leaders: Reset and standardized job expectations; Developed simple, yet thorough training scorecard for management review per quarter; Established strong partnership with stakeholders.• Connected local business with virtual factory training strategy, including technicians and engineers’ development, training system, courses management, Human Performance Technology, etc.• Initiated and led "Blue crew" team in F68 to promote the coaching culture and the related behaviors; Led site recognition program as site culture core team member to make sure an effective recognition system in place to motivate employees.

Key Responsibilities:Manage training infrastructure including courses, training systems, instructors' readiness; Teach Intel University courses.Key Achievements:• Taught courses of “Facilitation Skills”, “Effective Listening”, “Presentation Skill”, “Effective Meeting”, "Training 101", “Strength Finder” at Intel.• Designed, developed, and implemented "Leaders’ Academy" and "Senior Engineer Academy" for managers and engineers’ development. • Led site “Instructor and Peer Trainer Excellence”: Initiated a series of instructors/peer trainers’ newsletters, sharing forums, networking events for instructors and peer trainers to motivate and grow instructors/peer trainers. • Led “New Employee Integration Program” and “Equipment Skill Acquisition Program”.• Built up a strong training operation team: Defined roles/responsibilities and hired, trained, and integrated people into key roles with very positive manager feedback; The operation group scope includes training system and training reports enhancement, equipment training lab management, engineer academy and manager academy management, classes, and instructors’ management.

Key Responsibilities:Manage people and safety/quality/delivery/cost/technical issues/new hires training in finish area. Key Achievements:• Led the team to achieve high performance in safety, quality, delivery, cost, technical solutions, and new hire training fields.

Position: Manufacturing System Engineer at IntelKey Responsibilities:Manage manufacturing department people and safety system. Key Achievements: • As manufacturing first line manager development owner, designed a series of manager forums and held quarterly team development day to develop manufacturing supervisors. • Managed direct labor productivity improvement project. Effectively managed direct labor/tool trend from 6 in Q4’05 to 2.97 in Q4’06 through building up productivity Task Force meeting structure, facilitating area team in direct labor productivity improvement, strategies and process development, data gathering and analysis, status tracking and benchmark with virtual factories.• Built up robust people system in manufacturing department, including manufacturing people team set up, direct labor headcount planning/optimization, direct labor efficiency and competency enhancement through partnership with Training and HR, manufacturing supervisors’ skill improvement, manufacturing department quarterly first line manager forum design.• Built up and managed manufacturing safety system through partnership with EHS.