Crystal Smith Email & Phone Number

Upper Marlboro, Md, Us

United States

-Maintain oversight of advising and transfer programming. -Career Tech advising supervision. -Implementation of retention focused hub for our main campus and extension centers. -Leadership in implementation of advising undocumented students. -Implementation and roll out of Appreciative Advising model for students.

Largo, Md

- Member of Pathways Leadership team at PGCC where we strategically collaborate to implement Pathways model and the roll out of student platforms for student engagement - Core team member for Guided Pathways implementation at Prince George's Community College- Assess, monitor and track the advisement needs for students; recommends new initiatives to meet students’ needs to facilitate a successful transition to college- Lead in the development of policies and procedures related to advising, retention and career exploration- Coordinate activities and programming with other divisions and departments to ensure that career and advising services for students, faculty and staff are provided- Lead all peak registration planning and implementation- Responsible for managing and tracking budgets for all programs within the department- Design and administer appropriate programs, services and activities to assist students with academic advising, career planning, articulation and other related services- Responsible for providing professional guidance, consultation, and expertise related to the Guided Pathways Academic and Career exploration for students- Lead training and supervision of advising staff in the implementation of academic and career pathways for students- Lead efforts in identifying and creating systems that will assist students with navigating their academic and career pathway at PGCC

- Manage and lead several retention programs for students. The departments include Disability Support Services, the First Year Experience program and orientation for all new students, Career Services, Vocational Support Services, SSS TRiO and Upward Bound TRiO. - Responsible for implementing student development workshops, mentoring, academic advising and preparation of assessment materials. Manage the retention alert program and a staff of professionals who lead various efforts in retention.- Designated the Data Ambassador for Student Services and my role is to train, educate and assist staff in Student Services on how to utilize assessment tools to better evaluate programs within our institution.

Largo, Md

- Designated as the Data Ambassador for Student Support Services to assist staff with assessment of programming.- Online instructor for the SYEP/Youth@Work initiative at Prince George’s Community College for high school students.- Manager of Owl Success Track, a first year experience program (FYE).- Manage the new student orientation, advising and registration (SOAR) of all new students.- Supervise the coordination the New Student Convocation and Resource Fair for all new students and parents held in the fall and spring.- Supervise and manage staff to provide effective academic/transfer advising, mentoring, and monitoring of academic progress to new and current program participants.- Assist with the planning and administration of assessment activities in OST; and assist with the recruitment and orientation of new students and mentors to the AOBA program.- Coordinate program activities to support successful transfer of program students to senior level colleges and universities, including visitations and workshops.- Responsible for managing and tracking budgets for all programs within the Student Success department.- Co-Presented at the MidAir Conference (Kansas City, 2010) on Implementing and Assessing the Owl Success Track at PGCC- Presented at National Council on Student Development (NCSD) in October, 2011 on Owl Success Track – A First Year Experience program for the Community College.- Member of the Roadmap team for AAC&U (Association of American Colleges and Universities) for PGCC- Co-author of Peer Review article for AAC&U titled, “Building the Road to Success for Students at Prince George's Community College (2013).”- Presented at the pre-conference and poster sessions for the April, 2013 AAC&U “Student Success and the Quality Agenda” in Miami, FL.

Largo, Md

- Teach Introduction to Sociology.- Prepare assessment tools, lecture materials and classroom cooperative learning activities for students.

Largo, Md

- Create and present workshops and classroom presentations on study skills, time management, and other student enrichment topics. - Conduct academic advising for students seeking support from Vocational Support Services. - Coordinator of Dreamkeepers Emergency Financial Assistance Program for the college. - Assist with supervising student workers and mentoring the Retention Specialist. Assist with preparation of survey and workshop statistics. Update student information in shared database system. - Utilize various in house software programs including Microsoft Outlook, Colleague (Datatel), and Owl Link.

United States

-On line undergraduate faculty member teaching EDCP-100, Principles and Strategies of Successful Learning (ended 2014).-Hired to write new curriculum for EDCP 10, the FYE course for new students. Implemented no textbooks for course and course redesign

Hyattsville, Md

- College advisor for non-traditional undergraduate students (approx. 700+ students) seeking bachelor’s degrees. - Elected member of ASAC, a voice for UMUC employees; and Coordinator for “Take Our Sons and Daughters to Work Day”. - Utilized various in house software programs including CAAS, PeopleSoft, ADAM, UMUC Internet and Intranet, and Goldmine (CRM software). - Contracted to serve as content expert for course revisions of Principles and Strategies of Successful Learning (ended 2014).

Washington, Dc

- Advisor of non-traditional students in the School of Professional Studies. - Maintained student records, evaluated transfer credits and conducted graduation audits.- Liaison for Alpha Sigma Lambda Adult Honor Society. - Assisted with training and supervising academic advisors and work-study students.

Suitland, Md

- Responsible for advising students in the Student Government Association. - Coordinated student/faculty programs such as homecoming, freshman orientation, tutoring and mentorship programs. - Organized student service learning programs for students and assisted with grant writing. - Taught American and British literature for Comprehensive, University High School, and Maryland’s Tomorrow (at-risk student population) programs.

Bethesda, Md

(formerly known as COMSAT Corporation)- Conducted company-wide mandatory management practices training.- Administered and coordinated various company programs. - Interviewed potential employees and prepared salary adjustments.

Bachelor'S Degree, Sociology

Master'S Degree, Sociology