Crystal Smits Email & Phone Number

Grand Rapids, Michigan

Drive and monitor daily Credit Control activities, including debtor administration.Contact customers regarding overdue accounts to settle balances immediately in full.Monitor overdue debtors, identify and action significant collection risk issues and minimize overall DSO.Communicate proactively and clearly with internal and external customers on.

Greater Grand Rapids, Michigan Area

In addition to Credit Controller duties, focus on one-on-one mentoring with team members to ensure high productivity and ability to meet and exceed key performance points.Mentor newly hired employees within the team to ensure KPIs are meant on a monthly basis and ensure positive growth within the team and company.Deliver and lead trainings for.

Rockford, Michigan

Prepare payroll and bank deposits.Manage accounts payable.Organize year-end tax information for accountant.Process day-to-day operations of accounts payable.Organize and reconcile accounts payable schedules and assist in bank reconciliations.Arrange detailed analyses of accounts payable and make suggestions and recommendations to increase.

Greater Grand Rapids, Michigan Area

Drive organizational development by successfully implementing innovations in the operations and facilitate change management.Create and distribute monthly quality reports for Customer Service Executives.Provide team leadership and coaching to CS Executives.Assist Quality Team with questions pertaining to policies and procedures.Update training.

Greater Grand Rapids, Michigan Area

Assessed, planned, evaluated and measured quality materials and processes to achieve maximum efficiency.Worked in conjunction and support of local Customer Care Operations to effectively maximize staff process, efficiency and success.Conducted feedback sessions as needed.Developed specific performance metrics for the Quality Team.Analyzed performance data.

Resolved customer and hotelier complaints to ensure satisfaction.Provided daily progress reports to the call center director.Acted as a liaison between the call center director and trainees.Effectively researched hotel facilities and amenities to create descriptions to increase booking rates. When necessary, edited hotel web content to make corrections.

Greater Grand Rapids, Michigan Area

Handled inbound and outbound customer sales and retention calls. Consistently ranked in top 10% of all representatives in key performance metrics including revenue per call, close rate, new account acquisition, revenue per order, and customer retention. Assisted with training new employees on best practices for overcoming objections, focusing on features.

Greater Grand Rapids, Michigan Area

High-level operations responsibilities including oversight of all cash management operations, accounts payable, accounts receivable, and maintaining schedules for staff.Managed orientation and training of all new hires. Extensive customer service experience.

Bachelor'S Degree, Business, Finance, Accounting, 3.74

Graduated with High Honors

Business Administration