Crystal Sutphin Email & Phone Number

Gainesville, VA, US

Fairfax, Virginia

Delivering results by quality control checking incoming orders, reviewing for clarity, and design aesthetics Communicate between internal departments and customers when complications arise during production process

Fairfax, Virginia

Lead weekly team syncs for team bonding and bi-weekly meetings to keep the team educated on updates to the role and company changesEvaluated team member accuracy and coach team members to discuss steps for improvement De-escalated customers having a poor experience via phone/email to ensure their needs are met Worked collaboratively with team.

Bristow, Virginia

Operated die cutter machine to make stencils ahead of each classCut and organized lumber for upcoming classesServed as troubleshooting expert for customers and teammates as they worked through their projectAssisted with planning, set up, and clean up of private events Operated a POS system to itemize and complete an average number of customer purchases

Manassas, VA

Responsible for reviewing and processing all incoming invoicesSet up and maintain vendor files and vendor database in accounting softwarePrepare batches for payment processingAssist in the billing of contractors and collections of accounts receivableReconcile bank statements and vendor statementsFulfill all business license renewals, as well as all company.

Manassas, VA

Processed warranty claims through multiple manufacturersManaged several multi-­property accounts Triaged customer service requests depending on level of severityEnsured schedule filled with maintenance appointmentsSold contract memberships and other inventory specials Managed work pending situations as neededPosted customers’ payments and adjustments.

Manassas

Submited listings and changes to MLS and other listing sitesOrdered repairs as neededPrepared flyers and promotional information for listings Scheduled show listingsCompiled comparative market analysis (CMA) reportsStaged and photographed listings

Haymarket, Virginia

Manassas, VA

Associate Of Arts (A.A.), Liberal Arts And Sciences, General Studies And Humanities

Activities and Societies: Phi Theta Kappa, Equality Club

Certificate, Theatre/Theater