Crystal Terrell Email & Phone Number

Provides medical information with high quality customer service. Researches and responds to inquiries and documents according to company and client guidelines. Identifies and records adverse events, product complaints and provides clinical trial information. Provides after-hours on call support as needed (e.g., on-call pager coverage). Maintains knowledge of policies and procedures including client products, SOPs, protocols, GCPs, and FDA regulations. Trains and mentors staff. Monitors calls for quality assurance. Performs call monitoring/QC. Provides constructive feedback on customer service, call flow, call control and information provided. Serves as product champ for post-approval pharmaceuticals. Provides new-hire Salesforce training, Global Complaint Capture Training, AE/PC Recognition training, Distinguishing Event Relatedness Vs Medical History Training, GDP Training. Provides medical information and gathers reportable event data from social media platforms: Twitter, Instagram, Online Chat & Mobile Text. Processes adverse events and product complaints received via call center and alternate channels (email/fax/mail/internet).

Assists Director of Nursing in the delivery of nursing services in a long-term & post-acute care/rehabilitation facility, provides teaching/in-services to all staff, track/trend all infections, developed plans of correction for quality assurance, interview/hire/maintain competencies of all licensed staff. Reviewed admissions summary, discharge summary, history & physical.

Provided full-time administrative authority, responsibility & accountability for the delivery of nursing services in a post-acute care/rehabilitation (PT/OT/ST) facility. Managed employees in the provision of care and services per the professional standards of nursing practice, corporate philosophy and state and federal law and regulations. Regularly participated in activities intended to improve survey readiness (both annual and complaint) and regulatory compliance. Additionally, some on-call duties and back-up call duties. I also planned, organized, developed & directed the day-to-day functions of the nursing services department in accordance with current state, federal, and local regulations governing the healthcare center; as may be directed by the administrator or medical director. Reviewed admissions summary, discharge summary, history & physical.